Security codes not accepted. screen refreshes immediately

Norton Security | Norton Internet Security
1

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Issue abstract:

Detailed description:On PC, after security codes is received and entered, the screen refreshes and asks to enter security code.

Product & version number:

OS details:

What is the error message you are seeing?

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2

What Windows version are you using?

What Norton product and version are you using?

What are you doing to when you get this security code?