Ace11:
The user never stated what version of Norton he is running. You assume 2009, but many people who don't know much about security never update the anti-virus that came with their computer.
Matthew
I guess that you are right ...
I saw that myself , when some of my friends asked me for advise about virus cure for their PC.
I posted the original problem, which is now solved.
In answer to Matthew (mfriend), I had NIS2007, but didn't know it - there's no date in the windows that come up. I also didn't know (like the majority of users in the "great unwashed") that my annual subscription didn't mean my protection was upgraded each year - I assumed that this would be the case, and don't recall anything suggesting otherwise.
In answer to a question from Floating Red, I cherry-picked what I would do from the replies in the forum. I downloaded some anti-malware onto a flashdrive, loaded it at home and ran it in Safe Mode. The anti-malware then wants you to pay for the program to remove the problems identified, which I couldn't do (no internet connection) and didn't want to do, so I removed the registry entries myself and the the temporary internet files from the date that problem files were identified (there were 2 dates, and the files were associated with Miniclip games which my kids play). I then re-ran the scan, followed up with a full NIS scan, and this morning reconnected the modem.
I still couldn't get onto the internet, diagnosis with the ISP showed the NIS personal firewall was preventing it, so I shut it down. The ISP had a local phone no. for Symantec (the first I've seen) and after a bit of to-ing and fro-ing the old NIS was removed and NIS2009 installed, and everything is working fine.
Once again, thanks for the suggestions made - I've learned a lot that I hope I won't need to use again.
What anti-malware program did you download? Malware Bytes is free. Only the real time protection is pay. Removal and detection are free. Did you download Spyware Doctor?
I'm glad to hear everything got worked out for you. I switched anti-virus's about mid-august because of a similar problem (XP Antiv Virus 2008). I was using a differerent product (McAfee) and somehow (probably my own fault) became infected. What made me the maddest was that McAfee (at the time the latest version with firewall), didn't catch or alert with it.
I hadn't really used Norton in years because (years ago) I had given up on it because of how much it slowed down my system. After I tried NIS 2009 I fell in love! I REALLY like NIS 2009.
Since then I've changed my patterns. I have a hardware firewall (linksys), NIS 2009, Norton AntiBot, and I use a couple of free programs (malwarebytes and superspysweeper) for weekly manual scans.
I also ... finally... added a "Limited User" account to my computer and now do all my web stuff in the limited user account for better security.
Last, but not least... When download a new program from the internet I manually scan it with Spysweeper, NIS, AND always open it the first time (as a test) in Sandboxie. I almost like Sandboxie as much as NIS 2009 (almost). Really nice program to run downloads in a sandbox/safe environment, at least till it can be checked.
Matthew
oh... almost forgot... I very rarely use Internet Explorer..... I try to use Firefox with adblock enabled...
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Always use Firefox. And you can force your browser to always run Sandboxed.
Tim_Lopez wrote:Hi All,
If you're running into problems with Norton Internet Security not detecting threats that are on your system, try enabling Aggressive Heuristic Protection.
To do this, simply launch the Norton Internet Security Main User Interface, click on Settings next to Computer, then locate the Advanced Heuristic Protection option, and set it to Aggressive. This may assist in locating and resolving existing threats on your system. After the threats have been resolved, you may change the option back to Automatic if you wish.
To better assist us in analyzing the threat and improving our overall detection, be sure to launch the Quarantine from the Main User Interface. Then select the new threat found and click on More Details. Finally, click on Submit to Symantec.
Our Heuristic Protection allows us to detect threats that may not have a static signature. The protection will look at the way software behaves, and quarantine if it feels that something is misbehaving. Setting the option to Aggressive will cause Norton Internet Security to be less tolerant of programs or processes that may be suspicious.
Message Edited by Tim_Lopez on 10-03-2008 04:43 PM
Hi Tim,
Good post. But I guess the problem is that there are several known malware out there that Malwarebytes and Superantispyware almost always catch and NIS almost always doesn't catch. People want to know why that is the fact
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