Security

Norton Security | Norton Internet Security
1

I was given a Norton Mobile Security Partnercode when I purchased an Insurance for my iPhone. A nice gift from the Deutscher Telecom, but it has no use when you cannot even get it properly installed. After being stuck in a Loop that kept requesting that I give 25 Character Code. Six times was more than enough for me.

The only possible solution, Remove the Application from my iPhone. 

Thanks for nothing Norton and wasting an Hour of my time/patience. 

Kind Regards,

James Bergmann

2

@DavidR Coxon
Please post progress.
Thanks

3

@DavidR Coxon
Please post progress.
Thanks

4

Using your Norton product key
https://support.norton.com/sp/en/us/home/current/solutions/v54413149

Activate or renew your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774

Activate your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774 

Set your Norton product to allow you to remotely manage your protected devices
https://support.norton.com/sp/en/us/norton-360/current/solutions/v72910774

Enter a Product Key 
Returning customer? Sign In
https://my.norton.com/home/setup

Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN 

5

 DavidR Coxon:
recently renewed our subscription
received notification that all of our devices are good for a couple years. 

A) How did you renew? automatic renewal or new subscription from Norton.com?
B) Did you renew with new key from a reputable third-party vendor? 
C) You have a multi-year Norton subscription?
D) How many devices?
E) What is your Norton product?  Norton 360 Deluxe?
F) Are you United States? 

Notification from Norton is by email or in-product? 
What is the full exact message/notification text?  
~ for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374

Please restart (not Shut down) desktop.
Does Windows Updates run?
Any pending Windows Updates?
1) Please Sign In at Norton 360 - My Account - with the same email address/Norton account as other devices?
2) Please run Subscription Status:  
3) Please run Get Support
4) Please Enter Product Key: (from your Norton account)

5) Is the date and time correct on desktop? 
6) Does Norton LiveUpdate run?
7) Does your Norton desktop product report expired?
8) What is the full exact notification/message?
~ for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

Maybe, your Norton desktop product (Norton 360) needs a refresh install?
Norton Community does not have access to your Norton account, subscription nor payment details. 
Maybe, Contact Norton Support regarding your "desktop device is no longer protected". 

Find out how many devices you can protect with your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v53465626

FAQ: Norton subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247

Please post progress:

6

We are still getting notifications from Norton that my desktop device is no longer protected.  Our laptop and I-phone indicate remain protected.  As mentioned before, we recently renewed our subscription and received notification that all of our devices are good for a couple years.  Please advise us as to what is going on.  Thanks for the help.

7

@DavidR Coxon
Please post progress.
Thanks

8

How did you renew? automatic renewal or new subscription from Norton.com?
Does your Norton product report expired?
-
Renew your expired Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v20230717153704555
-
Enter a Product Key
Returning customer? Sign In
https://my.norton.com/home/setup
-
What is the full message?
for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue
9

Bulk change a password?  NO.  NEVER EVER use the same password on multiple websites.  What you have described is called a credential stuffing attack.  A breach occurs at a website you use and your password gets stolen.  The bad guys then use all the stolen credentials on as many banking and other sensitive websites as they can, knowing that some people use the same login credentials at Bank of America as they do for other sites like Amazon or Norton.  Yes, Norton.  Norton accounts were attacked in this way recently and 6,450 users had their accounts compromised, allowing potential access to their Norton Password Manager information.  Norton has now implemented a reCAPTCHA step in the login process to prevent the sort of automated attack where thousands of logins can be attempted in a short time.  But the point is that if a website you have a password stored on is hacked, that password will be used to attempt to access your accounts at numerous other websites.  NEVER EVER use the same password on multiple sites.