Seem to have lost Norton antivirus

Norton Security | Norton Internet Security
1

I have been trying to speed up my laptop. I restored it to the last suggested point (in June).

Everything working fine, apart from my Norton antivirus which I installed in July.

I am getting error message

"C:\Program Files (x86)\NortonAntiVirus\Engine64\22.8.0.50\uistub.exe  Unspecified error"

Any ideas how to sort this ? Many thanks

2

Glad it helped.

Just be careful with System Restore. It can fix your problem, but just remember it can mess up AV products.

3

Thanks for that - it's now sorted

Cheers,  Phil

4

Apparently...

you encounter(ed) an issue during system restore where NIS (NAV) files are missing, in particular, the main executables, you will need to re-install NIS.

5

Hello Phil

You can also install your Norton product by going to www.mynortonaccount.com  

Thanks.

6

Going back that far is going to have repercussions. Usually only go back a few weeks.

7

When you use System Restore, there are certain files from Norton that are date specific that apparently do not survive the System Restore. The fix for this is to reinstall your Norton product. The best way to do this is to download and run the Norton Removal and Reinstall Tool from   www.norton.com/nrnr

Be sure you read the Before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

In the future, if you want to use the Windows System Restore, you can go into Norton Settings - Administrative Settings, and turn off the Norton Product Tamper Protection. That should allow you to restore the system without having to reinstall Norton. Just be sure to turn Tamper Protection back on after the restore.