Server error... Try again later (2061)/ Norton 360

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1

Server error. We’re working to resolve an issue that prevents us from completing your request. Try again later (2061).

The same problem is on the phone. I tried to find a solution on the internet but nothing helped me (tried liveupdate, fix tool, remove and reinstall tool). In result I just can’t use Norton. I’ll be very greatfull if you help me with this problem 

2
kontakt:

Since I am located in the middle east and I bought the license from Czech Republic, I assumed that changing the location to Europe will help.
I managed to fix it on my iPhone and my windows PC using a free VPN to change my location to France and activate Norton then I deleted the Free VPN.
File Attachment: 
N360-Server connection Error - FIXED.zip

Thanks 

3

Hell,

Thanks for your message.

Did you Restart (not Shut down) machine? ..... YES
Do you see "server error" with Activate Now? ..... YES
Do you have Norton account? ..... YES
Does Norton account report subscription Active? YES

As the problem occurs on multiple different devices (iPad, iPhone, WIN11_PC), I assumed that it is a real server connection issue.

Since I am located in the middle east and I bought the license from Czech Republic, I assumed that changing the location to Europe will help.
I managed to fix it on my iPhone and my windows PC using a free VPN to change my location to France and activate Norton then I deleted the Free VPN.

Not sure this will fix the problem for everyone, but I hope so. Anyway, I communicated this issue with Norton and waiting for the official final fix.

 

Best regards,

 

4
kontakt:

I just paid a 3-years subscription for 360 Premium. I have the same problem. I tried all suggestions above with no result. Please help.

File Attachment: 
N360-Server connection Error.zip

Hello @kontakt
Did you Restart (not Shut down) machine?
Do you see "server error" with Activate Now? 
Do you have Norton account? 
Does Norton account report subscription Active?
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Try offline installer...norton.com/cspn360

https://www.norton.com/cspn360

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Try entering your product key here
https://my.norton.com/home/setup

Are you Returning customer? Sign In

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Can you access your Norton account? 
Can you access Norton support?
Please review: How To - Contact Norton Official Support 

5

Can't wait for good news .

6

Hi guys, I just paid a 3-years subscription for 360 Premium. I have the same problem. I tried all suggestions above with no result. Please help.

Many thanks.

7
JohnCowboy:

I think there is a problem with the account. I installed norton for the first time and I can’t log into the account. This problem "Server error..." appears after I enter my password. There are no problems logging into the account on the website, but when I try to log into the account on the phone (app from App store)  the same problem (Server error...) occurs. Looks like I really need to contact Norton support( 

Please post progress 

8

this is puzzling if everything else is working ( connection and sign in wise minus program)

the only thing i can think of and this is only a guess and a long shot if it might work ( never had this problem myself)

reset your phone network ( should be just a few taps)

or try using wifi connection

 

been sometime since i had a server error ( was nortons server issue )

 

9

I think there is a problem with the account. I installed norton for the first time and I can’t log into the account. This problem "Server error..." appears after I enter my password. There are no problems logging into the account on the website, but when I try to log into the account on the phone (app from App store)  the same problem (Server error...) occurs. Looks like I really need to contact Norton support( 

10
JohnCowboy:

Thanks for the answer! Unfortunately, nothing helped 

Can you access your Norton account?  Can you access Norton support?
Please review: How To - Contact Norton Official Support 

11

Thanks for the answer! Unfortunately, nothing helped sad

12
JohnCowboy:

Server error. We’re working to resolve an issue that prevents us from completing your request. Try again later (2061).

The same problem is on the phone. I tried to find a solution on the internet but nothing helped me (tried liveupdate, fix tool, remove and reinstall tool). In result I just can’t use Norton. I’ll be very grateful if you help me with this problem 

Curious, can you access your Norton account? 
Is your phone on WiFi or Data? 

fwiw ~ posting related doc for users that pass this way:

Message: "Server error: We're working to resolve an issue that prevents us from completing your request..."
https://support.norton.com/sp/en/us/home/current/solutions/v102692928 05-Jun-2024

fwiw ~

Maybe, flush your DNS cache.
https://www.lifewire.com/flush-and-clear-windows-dns-cache-5095298
Maybe, power cycle reset your modem/router. 
https://www.lifewire.com/how-to-properly-restart-a-router-modem-2624570
Note: lifewire.com has ads

13

some of the error messages you can find on norton site for these have the same answer ( restart and reinstall)

not always clear what the issue is or was causing it

you can try these 2 steps

 

1-   in scans at bottom runt he scan diagnostic  ( should be all green)

 

2-   in classic mode top right click help, on left click get support ( auto fix tool)

let that run

sometimes its a installation issue or something else it will find

it will prompt you to restart if it finds anything