Setup error

Norton Security | Norton Internet Security
1

I try to install NIS 2009 Upgrade from CD on Vista SP1. When I put the CD in the PC, I get the Install-menu. When I select: "Install", then almost immediately I get a general Windows error message: "Setup is stopped. You will be notified when a solution is available" (I use the Dutch version of Vista, so the message is translated by me). I have no idea what's wrong.

 

I uninstalled NIS 2008, but that makes no difference.

 

Any suggestions?

 

Kind regards,

Otto Dekkers

2

Yes, I had NIS 2008 installed. As I wrote, I uninstalled this, but no difference.

3

Hi odekkers,

Do you have any other security software installed?

 

Have you tried to install by "Run as Administrator".

Thanks.

Message Edited by Phil_D on 11-21-2008 09:16 AM
4
odekkers wrote:
Yes, I had NIS 2008 installed. As I wrote, I uninstalled this, but no difference.

 

I mean: Do you have a Norton Security Product install at this moment in time, or is your computer un-Protected right now (November 21, 2008)?
5

At this moment, because I uninstalled NIS 2008, my computer has only Microsoft Firewall en no AntiVirus.

6

- I have no other security software installed (beside Microsoft Firewall, but that was switched off, I used NIS firewall)

- I didn't try "Run as administrator". But the user I logged in with has full administrator rights.

 

7

I try to install NIS 2009 Upgrade from CD on Vista SP1. When I put the CD in the PC, I get the Install-menu. When I select: "Install", then almost immediately I get a general Windows error message: "Setup is stopped. You will be notified when a solution is available" (I use the Dutch version of Vista, so the message is translated by me). I have no idea what's wrong.

 

I uninstalled NIS 2008, but that makes no difference.

 

Any suggestions?

 

Kind regards,

Otto Dekkers

8

Hi Otto

 

Try the "Run as Administrator" anyway.

 

Let us know.

9

Hi Otto,

 

 Navigate to the folder C:\ Program Data\Norton Installer\Logs.

 

You can find a URL.txt file inside the logs folder, open it and check for the error string, which starts with  http://errors.norton.com/?module=

 

Can you please copy and paste the entire string here?

10

Thank you, "Run as administrator" solved the problem!

Kind regards,

Otto.

11

I couldn't find the string you requested in url.txt. Perhaps because I already solved the problem by running setup.exe "as administrator".