several error messages

I rec'd the Failed to have success running Install VSSProvider ... error message.

 

I read the steps at http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090518143146EN  but when I enter cd c:\Program files\Norton Ghost\Shared\Drivers at the prompt, the dir does not exist.

 

That's one error.

 

The other error was:


-Snapshot error %1.
--Error EBAB03F1: OS error 2147754774.

(UMI:V-0-1975-5)  [end] 

 

Suggestions?  Thanks, Dave Horne using Vista Home Premium SP2 with Ghost 15

 

What I did to remove that error was simply to not back up to My Documents and instead did a complete backup ... yet again.

 

Suggestions?