It is interesting that a "fix" was found for this problem, but I see a fundamental flaw in that approach which I put forth for your consideration.
The whole idea of Silent Mode is to suppress Norton Alerts and background tasks while working on a project; in this case Sea_Monster was converting some video files.
Therefore, even though Sea_Monster was running another program it should not have had any effect on the Silent Mode Timer.
Who would want silent mode to work only when nothing else is running? What would be the purpose?
This evening I shall test it while doing some video editing in Premiere Pro and report back with the results.
If I understand the point you are making, it could be considered sensible by Silent Mode that if it is invoked for a period of time to run a process then it would stay on until the process was finished even if that over-ran the time preset?
Perhaps the designers can chip in on this -- I remember testing it out during pre-Beta but only to see if it did stop popups eg while watching a video.
An interesting point that you make about running overtime, but Sea_Monster noted that a restart was required to revert the Silent Mode back to OFF. His experience was that the timer did not work even close to as planned.
In my reading of the help section, the timer should not be affected by the program in use and should revert back to OFF once the preset limit from the drop down box is reached.
I agree that input from someone in design would be welcome.
Sea_Monster wrote: A FREEWARE audio & Video Conversion Utility was the caused of the problem...
Hi Sea_Monster,
Which Freeware AV Conversion Utility were you using? Can you post a link to it? I want to be sure our team is able to test to see the conflict. Thanks!
Don’t forget that there are two reasons that a machine can be in silent mode, the user manually turning it on for a period of time and running a full screen application (if the option is enabled). I suspect that the conversion utility is either running in full screen mode and thereby preventing leaving silent mode, or, that NIS (or was it NAV?) is incorrectly detecting that it is running in full screen mode and thereby preventing leaving silent mode. Once the information that Tony has requested has been provided we can investigate a solution if it is the second case.
I manually invoke the SILENT ON feature in System Tray as I assumed the NIS2009 will not bother with the ripping process.
As for FULL SCREEN, I am sure that the program is not in FULL SCREEN Mode, but I wanted to make sure that NIS2009 process will not bother the ripping process.
Thank you all for your help again.
P/S :- it could help if NIS2009 icon in system tray..change color when the Silent mode is ON. Users can tell when to turn it OFF.
Message Edited by Sea_Monster on 10-14-2008 03:58 PM
reese_anschultz wrote: Don't forget that there are two reasons that a machine can be in silent mode, the user manually turning it on for a period of time and running a full screen application (if the option is enabled). I suspect that the conversion utility is either running in full screen mode and thereby preventing leaving silent mode, or, that NIS (or was it NAV?) is incorrectly detecting that it is running in full screen mode and thereby preventing leaving silent mode. Once the information that Tony has requested has been provided we can investigate a solution if it is the second case.
Dear All,
One more question.
The Silent mode ON is to prevent processing of any programs within NIS2009. Is that correct?
I invoked the Silent mode ON to prevent Quick Scan or others from running, I need all process to STOP, so that I can have an
ERROR free ripped.
Thank you.
P/S :- IT COULD HELP IF THE NIS2009 ICON CHANGES COLOR WHEN THE SILENT MODE IS ON.THIS COULD REALLY HELP.........
Message Edited by Sea_Monster on 10-14-2008 04:00 PM
Inspired by Reese's mention of Full Screen Detection I performed the following test trying emulate Sea_Monster's issue, but admittedly using a different video program.
6:44:47- I turned ON Silent Mode for a period of one hour.
6:48:48 - Opened Adobe Premiere Pro (video editing program) which is a Full Screen application using approximately 320,700 KB memory.
Throughout the next hour I did some video edits and at 7:40 I initiated the timeline to play the video.
7:48:00 - I exited Adobe Premiere Pro which would have been 4 minutes past the timer setting.
During the last few minutes while using PPro, there was no message that Silent Mode was reverting back to OFF.
I then checked the Recent History. It showed that Silent Mode turned OFF automatically at 7:44:47. Exactly one hour after it was initiated.
Therefore I conclude that the Silent Mode timer works as described and the timer function is not affected by using a Full Screen application.
Additionally, Full Screen Detection functions as described in the help section as there were no Norton background activities listed in the history until after I exited PPro.
Phil_D, thank you for dealing with this and for testing.
Really appreciate it. Also, glad to see that the feature works for you....
But, I am kinda confused with the FULL SCREEN detection module.
Does it means that I should have "enlarge" the programs I was using so that the FULL SCREEN can detact and NIS2009 will "suppress all background activity? Do I still have to invoke the SILENT MODE?
When using the conversion program, I did not "click" on the top right hand corner of the coversion utility to "enlarge" the program. I am not too sure if that played a factor in the Silent Mode not turning OFF after a period of time.
I did another test last night using another DVD ripping program, there were no problems whatsoever. However, I didn't realise that there was a LOG on the Recent History....silly me!! I was not able to find the previous History that SILENT MODE was ON.
It would really help if NIS2009 could have provided notification that the SILENT mode is ON or OFF. (ie:- when ON - Icon changes color).
Does it means that I should have "enlarge" the programs I was using so that the FULL SCREEN can detact and NIS2009 will "suppress all background activity? Do I still have to invoke the SILENT MODE?
I don't know the answer as to what happens if you enlarge an application to full screen mode. I'll try another test using Roxio which only opens "half screen" and then I'll enlarge it to "full screen". Then I'll check the Recent History Logs.
I'll test each mode for 30 minutes and report back in an hour.
Here are the results of using just the default Full Screen Detection without using Silent Mode:
11:03 Roxio @ half screen running for 30 minutes mostly at idle allowed one pulse update but no other activity.
11:34 Roxio @ full screen running for 30 minutes mostly at idle allowed one pulse update but no other activity.
12:05 Adobe PPro full screen application running for 30 minutes mostly at idle allowed one pulse update but no other activity.
Since most of the time the programs were at idle, perhaps that is why the pulsed updates were allowed, but no scans took place.
During the previous test with Silent Mode ON, even with some idle time exceeding 10 minutes, there were no pulse updates or any other activity.
Based upon that "unscientific" data, one would be lead to believe that turning ON Silent Mode suppresses most background activity, and Full Screen Detection suppresses most background activity except pulse updates which are relatively short and unobtrusive.
I suppose we would need clarification from a Symantec tech to confirm if these findings reflect the design of the product.
So until we hear otherwise, if you want Norton background activity to stop for a special project, you should turn on Silent Mode when working on that task and then automatically or manually turning it back OFF when through. You are still protected in Silent Mode: "If Norton Internet Security finds a security threat when Silent Mode is enabled, it does not display the alert but takes appropriate action to protect your computer."
I understand now, however, the process of ripping DVD in my notebook required that I disable all BACKGROUND task, screensaver and internet connections. But not necessary to disable any protection features.
In that case, how can I disable NIS2009 (all BACKGROUND TASK) so that only the ripping program is the only is running.
........In that case, how can I disable NIS2009 (all BACKGROUND TASK) so that only the ripping program is the only is running.
Hi Sea_Monster,
Use the "Turn ON SIlent Mode" feature to ensure that background tasks are suppressed. You will still be protected against threats, but pulse updates and quick scans will be halted for the duration that Silent Mode is turned ON.
Edit: Remember to turn OFF SIlent Mode either by the timer or manually after you are done with your project to be sure your system continues to get the latest updates.
Could you turn off AntiVirus or Advanced Protection feature in the Main UI for an hour and see if the feature is turned back on after an hour?
Thanks,
- LynnH
Dear Lynn,
Will that compromise my system?
Where at the Main IU can I turn off the Advance Protection? Is it the same as disabling the Auto Protection on NIS2009 Icon on the SYSTEM TRAY? Do you need me to run any programs during the hour?
Sorry for asking those LAME answers, I need to be sure.
Thank you & I shall try and post the results.
Message Edited by Sea_Monster on 10-15-2008 07:02 PM
These settings are in the upper right corner of the Main UI. They are green buttons which will turn red and give you a drop down box to select the time period. I gather you are to choose just one to turn off.
I would unplug from the internet during this time just to be safe.
Although I don't want to speak for someone else, I think LynnH is trying to test your timers.
