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Make a note of the KEY for your existing active subscription. I don't know if NIS2006 used Norton Account but if it did did you register NIS 2006 there?
You can download NIS 2009 and use the 2006 KEY in it for the balance of that subscription. NIS2009 may do this automatically, or give you an opportunity to tell it to Use an Existing KEY, or it may ask you to enter it but one way or another that should work.
You can download NIS 2009 as an installable file: Click on this link NIS 2009
I suggest you do this on your other noninfected computer and SAVE the file. Then burn it to a CD or copy it to a thumbdrive that you can later use to install it on your laptop after cleaning it up and reinstalling Windows. You can begin the installation without having the laptop connected to the internet if you are worried about new infections and only connect the internet when the installation wants to activate using the KEY (NIS 2009 insists that you use Norton Account to record the KEY and I am in favor of this now that I've experience of it) and then wants to update all the definitions.
Hope that helps -- Good Luck.
Why are you making another post when this has something to do with your other post? NIS 2006 is outdated and not eligable for a free upgrade. You will need to buy NIS 2009. I really want to know how you got an email virus. Yahoo web based email scans all email before you even read it. If your going to reinstall Windows which I believe is unnessary be sure to write zero's to the drive and do a low level format.
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=12457
Be grateful for small mercies. IMO it is much better to have started a new thread on the topic of a clean install rather than continue trying to dig out information and still be left with an invasion that we can't help to dispose of.
BTW There is a typo in your message since I think you meant to say that NIS2006 is out of date. He is entitled to download NIS2009 free for the duration of his existing NIS 2006 subscription and this would be much the best thing for him to do after restoring his laptop to factory condition hopefully using the manufacturer's recovery media.
Typo fixed.
Thanks.
"Be grateful for small mercies. IMO it is much better to have started a new thread on the topic of a clean install rather than continue trying to dig out information and still be left with an invasion that we can't help to dispose of."
Are your panties in a bunch today?
Well, being as it is that my laptop can only run in Safe Mode I am unable to run Norton Internet Securing 2006 and therefore unable to get the key. That means I'll be purchasing a new copy of Norton Internet Security.
You've just got to love Norton Internet Security.
David
No security software is 100% effective. Do you have a Norton account? If you do then you can log into the site and get your key. Also if you are reformatting its best to remember how you got the virus so you avoid making that mistake again. I have never been infected in over 5 years now and I surf and downlaod everything in site. Do you remember how you got the virus?
What Mr. Panties in a Bunch is neglecting to tell you is that if you install NIS2009 over NIS2006, it should actually pick up your activation key and self-activate without you doing anything. Good luck.
(Sorry, Diesel, it was irresistable.)
But since you are upgraded from such an out dated version its best to uninstall first. Over the tops usuallu end up in problems.
Hi Dieselman743,
The last time I had a virus was in 2003/2004. At that time I opened a file with a virus; Norton went nuts with all these red screens. It took a long time to get my laptop straightened out.
I have to say that with NIS I've felt rather comfortable using my computer over the network - even with questionable sites. Prior to using NIS (I believe I started as early as 2002) I did not surf the web much due to issues with picking up malware/viruses/works/etc.
Today, I've picked up something that appears to be sending out spam. Norton Internet Security is oblivious to it and therefore I have no idea what is on my infected laptop. Mostly likely I got the virus through a network or my thumb drive and this could mean another computer is infected. I did visit a website that invoked a Norton red screen not long ago on the laptop (several days ago) so that event might be related to today's event, but it is hard to say.
I might have an account with Norton and therefore I might be able to recover the key. If not I'll just buy another copy of NIS. I don't have a lot of time to waste so it might be cheaper for me to purchase another copy rather than locate the key.
David
mijcar,
Unfortunately, I can only operate my laptop in safe mode. This means that Norton can only run in limited capacity. I made an attempt to upgrade to NIS 2009 in safe mode. During this process Norton recommended that I remove AntiBot, but I was unable to remove AntiBot in safe mode and therefore I never made the attempt to install NIS 2009 in safe mode. After what happened I am not confident that installing NIS 2009 in safe mode would work.
Now that I think about it. If I buy a new copy of NIS2009 I will also have to purchase a new subscription, but I would prefer that I stop paying for the defunct subscription (they charge you automatically once a year). What a mess. Too bad Norton never considered a scenario such as this. I don't really want to pay two ongoing subscriptions for the same computer.
David
One thing at a time.
First, see if you can get your Activation key. You should be able to get it from a CD or from an online receipt from Symantec or from "My Account" online, either using your on computer or someone else's.
Second, download this and burn its content to CD (again you might need someone else's computer): Norton Recovery Tool.
It needs an AV or NIS activation code to run, but it runs at power on. Put it in the harddrive, set your bios to load CDs first, and then power off and power on. It will get an internet connection, update its virus sigs, then scan your computer. Hopefully, it will help you with this current problem, but even if it doesn't, it's a powerful tool to have on hand.
Third, money. If you have an activation key for NIS2006, it will work for NIS2009, so it won't cost you anything as long as your subscription is up-to-date (which you said it is).
Good luck
What Norton red screen? Care to explain more? I have never seen a Norton red screen? But I am also using NIS 2009? Was it a virus warning from Norton? Your explaination is rather vague.
Dieselman743,
You must have a lot of free time on your hands to niggle over my nonchalant comment of the "red" screen I got more than five years ago.
I use Norton Internet Security 2006 and this program has an attribute in where it gives the user quick tactical feedback designed to alert the casual user if something is wrong or if everything is okay. Norton Internet Security 2006 dialog boxes will change color depending upon current threat levels. Green indicates that all is well, yellow indicates concern (or caution), but not imminent danger, and red alerts the user to immediate danger of a virus or attract.
In 2002/2003 I opened a zip file that contained a virus and that virus contaminated my computer, as this occurred Norton sent me numerous and urgent messages informing me that a virus had just infected my computer. This is what I meant by "red" screens.
Given that this is a forum dedicated to Norton Internet Security I did assume the general population here would have seen these screens and understood my vague comment of "red" screens.
David
No cause there ae tons of us on here you just starting using NIS. I myself had NIS 2001 but never any Norton products since. I spent many of years experimenting with a lot of security out there. Do not assume that all of use on here have been using Norton for are entire life. Also this forum is for any and all Symantec products. This section of the forum is for NAV and NIS.
I have read almost the same argument in another thread. Stop arguing and start talking about NIS / NAV
silver_mica, fortunately, there actually should be very few users that would've expericenced the 'red' screen. People could get red dialogs when most of the viruses were detected but the red screen was uncommon. The red screen occurred only on Win95/98/Me operating systems and only for certain boot sector viruses. My hope is that very few people actually ran into these.
This is off topic but seemed like a good point to inject this bit of trivia since the concern was raised.