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Hi,
I'm the developer for the website www.VaVaVita.co.uk and my members have reported a problem with Norton Internet Security which is giving a false positive for my sign in page. Running Live Update does not cure the problem and I have already reported the misreporting of a false positive. In the meantime what is the get-round? If members choose to visit the page anyway and enter their login details, the postback is intercepted and sign in cannot be completed. The sign in page is http://www.VaVaVita.co.uk/Security/SignIn.aspx
Required Immediately:
1) Workaround to allow sign-in
2) Stop reporting my site as a phishing site
3) The procedure to claim compensation for loss of business
Regards,
Ken Cooper
VaVaVita Website owner and developer
Hi Ken,
I have also notified the Security Response team concerning your site, and will get back to you when I have further details.
Cheers,
Hi Ken,
The Security Response team hasn't been able to reproduce the issue in-house. The site exists on the "Allow" list. Can you verify that it is still happening? If so, will you please provide further details including a screenshot of the block message? Which product/version is blocking the site? Which browser/version is being used? Operating system? What if you ran LiveUpdate again, does that resolve the problem? The more information you can provide will help us reproduce the issue to resolve why the site is being blocked.
Cheers,
Hi Dave, hi Ken,
if I open the website http://www.VaVaVita.co.uk and click "Sign in" or "Free Registration" there are no problems.
If I click directly the sign in http://www.VaVaVita.co.uk/Security/SignIn.aspx
Suspicious Web Page Blocked
You attempted to access:
http://www.vavavita.co.uk/Security/SignIn.aspx
For your protection, this web page has been blocked and submitted for review. Visit Symantec to learn more about phishing and internet security.
It is recommended that you do NOT visit this page, however if you know that this web page is safe, you may choose to visit this web page anyway.
Exit this Web page
Cheerio
Lars
Thanks Lars,
I have provided this further information to our Security Response team. Hopefully it'll help them to resolve this issue swiftly.
Cheers,
Hello. I am in the process of putting together a website, and whenever I try to go there it redirects me to a page with a big X and says the website is suspicious. Is there a place where I can tell Norton that the website is okay?
The current domain to my site is:
But when my DNS is setup, it will be:
My Norton version is: 15.0.0.60
I'm sure it's the newest version, as I just bought my laptop and it came on it.
Here is a similar thread I found on this forum where the problem is very similar to mine:
It looks like it required someone to go in there for him and do it...I'm not sure if that will be the case with my issue. Any help is greatly appreciated, thanks.
[edit: broke public IP address and removed personal website for privacy and security.]
hi colin1388 - the other issue was around a false positive issue with the phishing definitions. if you think you have this problem, run LiveUpdate until there are no more updates and you should be okay now (problem lasted most of yesterday, but is resolved now). if it is not resolved, use this site to report a false positive:
https://submit.symantec.com/antifraud/false_positive.cgi
mel