Site Unrated After 1 Month

Somebody, Anybody HELP!!!

 

Our business site was verified and submitted for testing 4 weeks ago. After two weeks we decided to check in on it. It was still grey and showing it was submitted for testing, but thats was ok. Then at the end of week three we checked and noticed that the site no longer listed it as submited for testing. We have submitted it again for testing and are currently ending week 4. The site is still unrated. Is there a Norton person out there that can help us? We cannot wait any longer and need testing expedited. site xxxxxxxxxxxx

 

Any help is greatly appreciated.

 

<<Edit: Website Address has been removed as per the OP request>>