Sites mis categorized in Family but categorized in safe web

[magner669]

Issue abstract:

My child is blocked from web sites which are obviously educational and also categorized in Norton SafeWeb as educational.

Detailed description:

Sites missing a category or have the wrong category in Norton Family however have the right category in SafeWeb. I then need to unblock them in school mode and web which is time consuming.

There used to be a way to quickly submit a category change, but Norton removed it.

My ask is that Norton use SafeWeb categories so that there is less blocking and less me needed to whitelist sites.

Or at least make it easier to white list sites such as when the child asks for a site to be unblocked, let us do it in one click from the email.

Examples:

https://safeweb.norton.com/report?url=https:%2F%2Farbor-education.com
https://safeweb.norton.com/report?url=https:%2F%2Fjcoss.uk.arbor.education
https://safeweb.norton.com/report?url=https:%2F%2Flogin.arbor.sc
https://safeweb.norton.com/report?url=https:%2F%2Fsupport.arbor-education.com
https://safeweb.norton.com/report?url=http:%2F%2Futil.logitech.io

Product & version number:

Latest version, the categories are controlled by the platform.

OS details:

Windows

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

I can upload more screenshots , but it won’t allow more than one.

[bjm]

@magner669

I can’t give examples because I am not allowed to add any links!

space domain name/address to break link

Preformatted text </> to break link

[bjm]

@magner669

My child is blocked from web sites which are obviously educational and also categorized in Norton SafeWeb as educational. […]
I can upload more screenshots , but it won’t allow more than one.

Hopefully, Norton Family Team will chime in.
@Suyambu

[Suyambu]

Hi magner669

Sorry for the incovenience caused, we are working on categorization for the given URLs, please give us sometime we shall update here once it is properly categorized.

You can try using Norton Family Parent App (if you are not using already), to approve requests instantly through push notifications.

Thanks
Norton Family Team

[magner669]

The Norton Family app doesn’t show notifications when the child asks for access.

Can you please adress that Norton family categorisation is so poor?
Why isnt it leveraging Norton SafeWeb categories?
Why isnt there a quick and simple way to categorise URLs?

Here are more URLs to categorise

https://geometrycontest.com/

https://auth.grokusercontent.com/

[Suyambu]

Hi magner669

The category issues are addressed for the previously reported URLs and all of them are categorized as education now except util.logitech.io, which is categorized as Technology. We are working on categorization for the recent two URLs that you have reported.

Please note that, we have updated the technology behind our web filtering that’s why we see some differences in web categorization. We are constantly working on improving the expereince. Please feel free to reach out to us for any further issues, we will be happy to help.

Thanks
Norton Family Team

[magner669]

Thanks however I don’t consider this issue fully solved.

As I mentioned several times, I am interested in a less time-consuming solution that either allows quick categorisation, or for Norton to automatically categorise the requests leveraging their existing resources such as SafeWeb.

I note that when I evaluated the the product (during trial) I was able to submit categories from the Norton Family web site. Since then the feature to submit categorisation was removed.

I would like to know WHEN would this be fully resolved?