Slow computer and very slow backup after iinstall of Norton 360

Norton Security | Norton Internet Security
1

Some months ago I started a thread on this forum entitled 'Backup - should it be as hard as I find it?'. The slowness was particularly noticeable in Backup. No solution was found, and I gave up. Obviously I've been using other backup means since then.

 

So, I decide to have another go at this, and since I no longer seem to be able to add to that thread, the solution I found is here.

 

I looked at Support -> Technical Support -> Top Tech Issues-> 'My Computer runs slowly after install of Norton 360' and found that I needed to uninstall my old Norton product before installing the new one. The problem was fixed by following the instructions - downloading an uninstalling tool and reinstalling Norton 360.

 

My PC now boots at an acceptable speed, and Norton Backup works at an acceptable rate.

 

However, if I try to use Norton Backup, it fails to backup almost 2/3rds of my files (My My Documents is about 30gB, if I tick all the boxes in the 'What' section of backup, Norton only reports that it's going to backup 10gB, and if I go to the details of each category, I can see items not found, so as you can imagine, I won't be using Norton 360 to back up anything soon).

 

In fact after this experience, when my subscription runs out in 550 days, I'll be looking elsewhere for a security product. 

2

Hi Oldclock,

 

Let us know where exactly (destination) you are trying to backup. Also, let us know the version of Norton 360 you use(You can find it from Help & Support > About).

 

If you are using Norton 360 and backup is configured for Online Storage, it will backup files only according to the Free Online Storage Space available. Also, if you are using Norton 360 Premier Edition, it may be having only 10 GB of Online Space. So, even if you select 30 GB of files/folders, it wil backup only 10 GB to Online Storage as that is the limit.

 

Yogesh

3

Thanks Yogesh, but I only put the solution to my speed problem on the forum to help others.

 

I've spent so much of my time trying to make this product work, I could have bought the product 20 times over if I was working instead of fiddling with Norton 360 (I'm self employed)

 

So I'm not willing any more to spend any time to follow up the backup problem - at least my PC goes at a sensible speed now.