Slow shutdowns, Event 1517s after NIS 2010-> 2011 upgrade

Norton Security | Norton Internet Security
1

I am experiencing delayed shutdowns immediately after upgrading to NIS 2011. Event Viewer indicates Event 1517 (Application or service was still using the registry during log off).  Installed UPHClean, which returned shutdown time to normal and is telling me:

 

The following handles in user profile hive ... have been closed because they were preventing the profile from unloading successfully:
 
ccSvcHst.exe (1908)
  HKCU (0x207c)
  HKCU (0x27a8)
  HKCU (0x2b84)

 

---------------------

 

Any ideas on why NIS seems to be delaying every shutdown?

 

  


2

Thanks floplot

 

XP, SP3, 32-bit, no other real-time security, not happening with NIS 2010, online upgrade for balance of subscription. 75-90 second log off with NIS 2011 compared to 10-12 seconds with NIS 2010 or with UPHClean and NIS 2011.

 

3

I am experiencing delayed shutdowns immediately after upgrading to NIS 2011. Event Viewer indicates Event 1517 (Application or service was still using the registry during log off).  Installed UPHClean, which returned shutdown time to normal and is telling me:

 

The following handles in user profile hive ... have been closed because they were preventing the profile from unloading successfully:
 
ccSvcHst.exe (1908)
  HKCU (0x207c)
  HKCU (0x27a8)
  HKCU (0x2b84)

 

---------------------

 

Any ideas on why NIS seems to be delaying every shutdown?

 

  


4

Snap

I have exactly the same problem.

Same Windows operating system.

Upgraded to 2011 version on line,no problem before with 2010 version

UPH cleaner did fix but I have taken this programme off my computer

as Norton Antivirus 2011 history started reporting programme errors

some of which a Symantec support person said were to do with the

community watch section and not to worry.

Not sure about all of them so will see what happens now UPH cleaner removed.

Needless to say shutdown errors reported again in computer event viewer.

 

Hope can be fixed?

I am also new to this forum

5

Problem seems to have disappeared since 15/11/2010.

 

Have Norton corrected programme in one of their many updates?

Anybody know.

 

Thanks.

6

Hi,

 

I have this problem too but for me it HASN'T gone away.

 

Shutdown with Norton 2010 was (I guess) 30 seconds to a minute, with 2011 it went up straight away to several minutes, the longest of which has been about 10 minutes.

 

No other real time security software operating. Windows XP sp3  32 bit. Upgrade was installed by Norton operative when I experienced a problem & used the live help function.

 

I have run two registry cleaners which I have used for ages, but these have made no difference to the shut down time. The problem occured IMMEDIATELY after installation of Norton 2011. It's driving me mad. The delay stops me leaving the house or going to bed while I'm waiting for it to happen! I've had Norton for years but to be honest I've already started looking at possible alternatives for when my subscription is up for renewal in a couple of months time. Is there a soloution to this?

 

7

HI raylove,

 

I'm wondering if perhaps there is some sort of conflict between other programs and NIS.

 

Have you used msconfig before? With this you can do some testing, starting with only loading NIS related processes at startup (along with Windows of course) and see if the same problem occurs during shutdown.

 

If it works properly with only NIS loading at startup, then you can add one at a time back to the startup and determine if there is some sort of conflict.

 

This will help narrow the problem down.

 

If you are not familiar with msconfig, please see the following post for details on how to use it.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Vista-won-t-shut-down/m-p/317124/highlight/true#M132847

 

Hope this helps.

 

Best wishes.

Allen

8

After saying this problem had disappeared it has returned but not after every shutdown.

 

It can happen one day but then be alright on the next day.No obvious pattern.

 

I do wonder if during shutdown part of Norton Antivirus 2011 is still running sometimes

causing registry keys not to be released?

 

It seems a puzzle to me as I never had this issue with 2010 version.

I also have Windows 32bit XP SP3 operating System.