Look, I apologize for starting off negative, but I now remember why I dumped this product. Please prove me wrong...
I have a splash screen that is spinning and even the product installed seems hung. I think I have already installed the product twice. It shows in my Control-Panel programs.
Whatever I installed for $14.95 says my licenses are active, but as soon as I installed my machine just slowed down to a crawl.
Windows 8.1
What is going on?
Installing a product should be much simpler and smooth.
1) Please verify I have paid for this
2) offer me some idea why it's SOOOooo sloow. I can't even get it to do a Security scan.
if its showing twice installed that would be a problem, from the screen shot it apears thats the case ( shows downloading with its open and not signed in)
i would remove/ unistall both using the rnr tool ( remove and restore) do not use that to reinstall
you should have a install downlaod in your account save that
after you run the rnr tool restart ( thats for both installations might come up as one )
install with the installion you saved and let it run seems to take 10 minutes or so ( time varys) than you will reach the sing into account page sign in and it should activate and open norton
next step after that happens ( being no other problems with sign in)
run the live update, and that could require a few restarts, after you got that all updated i would run the auto fix tool
in classic mode ( as shown in your screen shot) top right click help, next screen on left click get support
that generally finds a installation issue , let that finish and restart
To verify that your purchase is valid please log into your Norton account. https://my.norton.com/
Your current subscription should show within your account under subscriptions. Download your Norton product from within your Norton account links and install. Follow on screen prompts.