Smart Scan Error

I have 360 and on the smart scan when it gets to the advanced portion it shows several issues. When I click on "View Solution" the next page shows an error msg... "Access Denied"  you don't have permission to access ( Has a long link )  and a reference # 

Has anyone else come across this, is this normal depending on your subscription. I have the level that allows up to 5 devices. 

Thanks

Brenda

My pleasure and I am glad to see that your issue is resolved now.

Thank you mickeymouseinthehouse. Very easy instructions and it worked!  smiley

and no issues on the advanced scan where the error msg was coming up. 

Can you please check if “SPECIAL OFFER NOTIFICATIONS” are enabled or not. You can open Norton app and click on “open” next to device security. Then click on settings in the top side and go to “administrative settings” and scroll down and you will see the option of special offer notifications, toggle it off it is enabled. Once you have done that run smart scan again and check if you still see several issues mentioned there .

sorry not very techy and having a hard time ...  not finding windows fast start up on win 11

~ as troubleshooting step:
Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat.