Smart scan results disappear after viewing them

[Julie777]

Issue abstract: When I open Norton 360 and go to “Scans” there are no results for the last smart scan

Detailed description:

Running smart scan manually opens the results immediately after finishing. If I close the results (which are not readable - a different post) then I cannot see them again.

If smart scan has run based on a schedule, when I open scans smart scan has view results just like the other scans. After opening the results view results is gone as show in the image below.

If I look at security history for the scan then I get very abbreviated results as show below.

Product & version number: Norton 360

OS details: Windows 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[peterweb]

In this example, the Smart Scan found zero threats. What more information do you need about a clean scan?

[Julie777]

The auto run of smart scan 6 hours ago had a show results button that indicated threats found. However, clicking on it opened a full screen window with everything rendered up against the left edge of the screen and unintelligible. After closing that window the show results button was no longer there, so it was not possible to try and change screen settings and see if there was any way to make the results legible.

Running the scan again had no issues and the results were as shown. So the problem is that when the scan finds problems I cannot review the problems.