"Smart" Scan - Security or Upsell?

[SaltAngl34]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: “Smart” Scan results are outrageous and seem to be more about up-selling new features than reporting real issues on Windows 11 Pro.

Detailed description: For some time, “Smart” Scan results have been outrageous and seem to be more about up-selling new features than reporting real issues on Windows 11 Pro. This behavior is present in all versions of Norton 360 with LifeLock. installed version (App: 26.2.1.10802; Build: 26.2.10802.0). My suspicion of scan results being outrageous is confirmed by diametrically different system status results obtained from other applications, e.g., CCleaner Pro. Bottom line: After being a loyal customer for > 10 years, I’ve lost confidence in Norton 360. Sadly, I’m not unique among Norton 360 customers who have similar experiences.

Norton, are you listening? Do you care about what your customers think?

Product & version number: Norton 360 with LifeLock; 26.2.1.10802

OS details: Windows 11 Pro 64-Bit; OS Build 26200.7922

What is the error message you are seeing? No valid “error” messages, just highly exaggerated system status.

If you have any supporting screenshots, please add them:

[Gribouille342]

Bonjour @SaltAngl34

Je comprends votre sentiment. C’est vrai que l’aspect “marketing” prend hélas beaucoup de place au sein de Norton.

Cela étant dit, sachez que si vous le souhaitez, vous pouvez désactiver l’analyse intelligente afin que celle-ci ne se lance plus automatiquement.

Je vous invite à consulter le sujet ci-dessous, dans lequel j’explique de manière détaillée la procédure à suivre.

How do turn off automatic scan

I specify that you can translate my message into your language using the built-in automatic translation tool (the icon representing a globe located under my answer to translate it into your language) (image below).