Solicitar reembolso de una renovación de suscripción

[usuario71]

Quiero solicitar un reembolso de una renovación automática que me han efectuado y estoy en los 60 días de plazo. Al introducir el numero de pedido AP….me dice que no es posible. Que puedo hacer ahora?

[bjm]

@usuario71

I want to request a refund for an automatic renewal I received, and I’m within the 60-day period. When I enter the AP order number, it tells me it’s not possible. What can I do now?

as I recall…AP order number…is 10 digits?

Is Spain your geo-location/country?

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• Important information about subscriptions, prices and offers:
  Renewal prices for certain plans will increase starting October 15, 2025. See the new prices. here .

• Details: Subscription contracts begin when the transaction is completed and are subject to theTerms of saleand theLicense and Services AgreementFor trials, a payment method is required upon registration and will be charged at the end of the trial period unless canceled earlier.

• Renewal: Subscriptions renew automatically unless canceled prior to billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly, depending on your billing cycle. Annual subscribers will receive an email in advance with the renewal price.Renewal pricesmay be higher than the initial price and are subject to change. You can cancel the renewalas described hereinyour accounteithercontacting us here.

• Cancellation and Refund: You can cancel any of your contracts and request a full refund within 14 days of the initial purchase for monthly subscriptions; for annual subscriptions, the period is 60 days. For more information, see ourRefund and Cancellation Policy.To cancel the contract or request a refund, click here..

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[bjm]

@usuario71

I want to request a refund for an automatic renewal I received, and I’m within the 60-day period. When I enter the AP order number, it tells me it’s not possible. What can I do now?

What’s your geo-location/country?

[usuario71]

España

[bjm]

@usuario71

España

Thanks…

Please review: How-To Contact Norton Support

• Important information about subscriptions, prices and offers:
  Renewal prices for certain plans will increase starting October 15, 2025. See the new prices. here .
• Details: Subscription contracts begin when the transaction is completed and are subject to theTerms of saleand theLicense and Services AgreementFor trials, a payment method is required upon registration and will be charged at the end of the trial period unless canceled earlier.
• Renewal: Subscriptions renew automatically unless canceled prior to billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly, depending on your billing cycle. Annual subscribers will receive an email in advance with the renewal price.Renewal pricesmay be higher than the initial price and are subject to change. You can cancel the renewalas described hereinyour accounteithercontacting us here.
• Cancellation and Refund: You can cancel any of your contracts and request a full refund within 14 days of the initial purchase for monthly subscriptions; for annual subscriptions, the period is 60 days. For more information, see ourRefund and Cancellation Policy.To cancel the contract or request a refund, click here..

https://es.norton.com/products

[bjm]

Hello @usuario71