Solicitud de reembolso

[EstebanFelipeCastro]

Hola buenas e estado intento hacer el reembolso todo el dia y ninguno de sus canales funciona estoy muy molesto.

[bjm]

@EstebanFelipeCastro

Hello, I’ve been trying to get a refund all day and none of your channels are working. I’m very annoyed.

Hello @EstebanFelipeCastro
~ trying what channels?

Norton Official Support Help Center → Contact us (bottom of page)
Contact Official Norton Support → Let’s get started | Welcome (signed in)
Norton Social Media → Message

Norton Cancellation and Refund Policy
How to cancel your subscription contract and request a refund?
Contact us to submit a request. The request will be processed in a few days, and the refund will be paid using the same payment method as the one used for the payment, except as otherwise mutually agreed.

• Stop your Norton subscription from automatically renewing
• How to request a refund for an annual renewal fee
• Learn more about your automatically renewing subscription
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store
• Norton annual and monthly subscription refunds
• Norton Cancellation and Refund Policy
• Resolve double billing if you accidently bought more than one Norton subscription

Norton annual and monthly subscription refunds
Refund instructions vary depending on where you purchased the plan.
Choose the appropriate option based on the purchase location.
Purchased from Norton Online Store ›
Purchased from a retail store ›
Purchased through partners, such as internet service providers and telecom companies ›
In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
Refunds for Japan ›

Official Norton Support Help Center

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[EstebanFelipeCastro]

Soy de chile, porque no hay opción mas fácil pacen un correo o un numero o lo que sea y que me soliciten el reembolso por favor.

[bjm]

@EstebanFelipeCastro

I tried by phone and through the website’s chat. Neither worked. The phone wasn’t recognized. When I try to get through the website’s chat, it freezes and won’t let me type. This happened with different browsers.

Hello @EstebanFelipeCastro
Care to share your geo-location/country?
Care to share the unrecognized Norton phone number?

[EstebanFelipeCastro]

Soy de Chile, y le daria mi numero pero no se quien es usted, porque no me pasan un correo o numero para yo hablarle y poder solicitar el reembolso gracias.

[bjm]

@EstebanFelipeCastro

I’m from Chile, and I would give you my number, but I don’t know who you are.

I was not asking for your phone number.
I was asking for the Norton support number that came back as unrecognized.

Maybe, you mean – the verification code wasn’t recognized?

[EstebanFelipeCastro]

Identificación del caso 105492076. Codigo de verificación 2661-84-4370.

[bjm]

Hello @EstebanFelipeCastro
Thanks for sharing your progress

[EstebanFelipeCastro]

Cuando estará el reembolso?

[bjm]

@EstebanFelipeCastro

When will the refund be available?

Hello @EstebanFelipeCastro

A Norton refund typically takes 5 to 10 business days to appear in your account after it has been approved.

Processing Timeline

• Norton Approval: Norton processes your initial request within a few days.
• Confirmation Email: You will receive a cancellation email within 24 to 48 hours of your request.
• Banking Delay: The remaining time depends entirely on your bank, credit card company, or payment provider.

Eligibility Window

• Annual Subscriptions: You must request the refund within 60 days of the purchase or renewal charge date.
• Monthly Subscriptions: These are usually not eligible for a refund unless specified by regional laws.
• Europe & Switzerland: Residents have a statutory 14-day withdrawal window for a full refund.

How to Request it
To get your money back, you must submit a formal request through the Official Norton Support. Once approved, the funds are automatically sent back to your original payment method. Note that you must uninstall and delete all copies of the software from your devices after canceling.

Six weeks is generally the absolute maximum timeframe rather than the norm. While Norton usually processes and approves refunds within 5 to 14 days, certain specific scenarios can push the wait time much longer.

Why a Refund Might Take 6 Weeks

• International Bank Transfers: Direct wire transfers or regional banking systems outside the US often have extensive fraud checks that delay deposits.
• Third-Party Retailers: If you bought your software through the Apple App Store, Google Play, or a retail store, the refund is bound to their internal processing cycles, not Norton’s.
• Physical Product Mail-Ins: Traditional box-software purchases require mailing physical forms or discs back, which drastically increases processing timelines.

What You Can Check Right Now

1. Verification Email: Look for a “Your order has been refunded” notification. Norton issues these within 24 to 48 hours of approval. If you have not received this, your refund request was likely never finalized.
2. Pending Transactions: Many banking apps do not alert you to pending incoming credits. Check your card’s online statement manually for a temporary credit line.
3. Escalate the Delay: If it has been more than 14 business days, connect with a live agent through the Norton Support Chat or by calling their phone support line to get a definitive tracking status.

[bjm]

If you purchased your Norton plan as an in-app purchase, Norton cannot issue the refund directly. Because your payment was processed through Apple or Google, you must request your money back directly through their respective app stores.

How to Request an Apple App Store Refund
Apple strictly manages its own billing ecosystem. Norton support agents do not have access to your Apple account to issue a refund manually.

1. Go to the official Apple Report a Problem portal.
2. Sign in with the Apple Account you used to buy Norton.
3. Click the “I’d like to” dropdown menu and select “Request a refund”.
4. Choose the reason for your request (e.g., “Did not mean to renew”) and click Next.
5. Select the Norton subscription from your list of purchases and click Submit.

How to Request a Google Play Store Refund
If you are on an Android device, Google handles your subscription billing.

1. Navigate to your Google Play Account Order History.
2. Find the line item for your Norton subscription charge.
3. Select Request a refund or Report a problem next to the transaction.
4. Fill out the automated form stating your reason for the refund.
   5.Note: If the charge happened less than 48 hours ago, Google’s automated system can usually grant the refund instantly. If it has been longer, you may need to reach out to Norton support with your Google Play GPA order number to request manual intervention.*

Crucial Step: Cancel the Auto-Renewal
Requesting a refund does not always automatically terminate the subscription cycle. To prevent future accidental charges, make sure to manually cancel the subscription renewal inside your phone’s settings:

• iOS: Open Settings > Tap your Name > Tap Subscriptions > Select Norton > Tap Cancel Subscription.
• Android: Open the Google Play Store app > Tap your Profile Icon > Tap Payments & Subscriptions > Tap Subscriptions > Select Norton and choose Cancel

AI sourced may make mistakes

[EstebanFelipeCastro]

Vale gracias lo espero con ansias.

Saludos.

[EstebanFelipeCastro]

Ya han pasado más de 10 dias y no e recibido nada.

[bjm]

@EstebanFelipeCastro

It’s been more than 10 days and I haven’t received anything.

Hello @EstebanFelipeCastro
Escalate the Delay: If it has been more than 14 business days, connect with a live agent through the Norton Support Chat or by calling their phone support line to get a definitive tracking status.

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started | Welcome (signed in)

[EstebanFelipeCastro]

Me encantaria poder llamar pero como explique antes esta malo el telefono que tiene puesto marco y sale que no existe. Y con respecto al chat tambien deja de funcionar cuando me comunican con el ejecutivo por eso tuve que recurrir al foro.

[bjm]

@EstebanFelipeCastro

I’d love to be able to call, but as I explained before, the phone number listed is broken. When I dial, it says the number doesn’t exist. And the chat also stops working when I’m connected to a representative, which is why I had to resort to the forum.

Okay – earlier you posted

@EstebanFelipeCastro

Case ID 105492076. Verification Code 2661-84-4370.

Case ID suggested to me that you reached Norton support.

Norton Social Media → Message

We’ll try to call attention – again.