This is to the employees who work at Symantec:
I have just started downloading to upgrade from NIS2009 to NIS2010:
1) The purchase page hung, I had to go to my email to verify the purchase was complete
2) There should be instructions included to let the user know if NIS2009 should be removed or not
3) Norton Download Manager has no progress bar, I sit here and wait and have no idea on what percent of progress the install is doing.
Just my suggestions to make the end-user experience a bit more friendly :)