rich904,
No I do not have pcanywhere installed, or had it installed before.
What I did about this mess was to run the Norton Removal Tool and then installed the 'complete' NIS 2010 file and so far it's holding.
I too am suspicious. Mostly of my prior upgrade from NIS 2009 to NIS 2010 and how the files integrated with the NIS 2009 original installation. There may be an issue regarding the update process that may have caused the problem I encountered?
I did a complete uninstall of all Norton products with add/remove programs, ran the uninstall tool, and manually deleted every directory that had anything to do wtih norton or symnatec in the files and in the registry. I reinstalled NIS 2010, then pcanywhere 10.5. Problem returned. UNinstalled pcanywhere and it has not come back. So, on the one hand I want to say there is a cause/effect with pcanywhere, but if you had this problem without having pcanywhere, then it may not be that. I would upgrade to a later version if i KNEW that the problem was coming from v 10.5 of pcanywhere. I am not going to spend $100 to find out. That’s what the Norton folks are here for.
This a.m. I changed the option to “early load” and rebooted. pcanywhere is running and so far I have not received the 3039,1 error again. Not quite sure why that would have an effect on an error. System seems to be bogged down a bit. Noticeable and a bit of a nuisance. I may go back the other way and see if the sluggishness disappears. There is obviously something amiss that is eluding detection. I would not call this solved yet, but at the moment we are running with no error.
Hi I have the same issue with the Norton 2010 Security: Sonar advanced protection/Error 3039,1.
Three Norton Tech supports connected to my PC and uninstalled and reinstalled three times and still not ressolve the issue. We have spent hours on this issue. Once I installed the Norton 2010, I have got quite a lot of blue screen when I start up my computer. Also took off my CD and DVD drive. Took me hours to fix the issue throught HP support. Quite a serious problem.
I am losing my confidence on the issue. Can someone please help me the following:
1. What is the root cause, how am I going to deal with this? At one point, the Norton tech support suggested my PC is infected. But I have scan my whole computer using the Norton scan, no infected files were found. I have the window XP (May be PS2)
2. If the liveupdate and the Sonar protection did not work, does that mean that I do not get protection at all?
3. Is it absolutely safe to have some one **bleep**ect to your computer to work on it?
Thanks!
Anita
Apparently a fix for this issue 3039,1 is going to be released via Live Update, hopefully within the next week. Can a Symantec Employee confirm this?
Guys,
A fix has been issued thru LiveUpdate and the 3090,1 error message vanished from my computer since two weeks ago.
Only for the records, I had to do NOTHING to get rid of the bug. No uninstall, no "incompatible" software, no "virus infection" been "miraculous fixed" by some helpful technician (at a cost of US$ 100).
Will Norton refund all of those who accepted their services?
Best regards,
antonioplais wrote:Guys,
A fix has been issued thru LiveUpdate and the 3090,1 error message vanished from my computer since two weeks ago.
Only for the records, I had to do NOTHING to get rid of the bug. No uninstall, no "incompatible" software, no "virus infection" been "miraculous fixed" by some helpful technician (at a cost of US$ 100).
Will Norton refund all of those who accepted their services?
Best regards,
Hi antonioplais
Thanks for letting us know that you have been free of 3039,1 errors for two weeks. Hopefully it will continue permanently.
Regards
antonioplais wrote:Guys,
A fix has been issued thru LiveUpdate and the 3090,1 error message vanished from my computer since two weeks ago.
Only for the records, I had to do NOTHING to get rid of the bug. No uninstall, no "incompatible" software, no "virus infection" been "miraculous fixed" by some helpful technician (at a cost of US$ 100).
Will Norton refund all of those who accepted their services?
Best regards,
If you feel you have a case for compensation I suggest you contact Norton's Customer Support using the CHAT function:
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
and tell them about the inconvenience over a period of time and suggest that it would be reasonable for them to extend your subscription for a period of time.
From the feedback we get here from users they have a good reputation for understanding and doing something about it.
On the other hand if you want a refund and to stop using NIS and are within 60 days of purchasing it you can also apply there for a complete refund or there is a webpage you can use to do this.
Thanks Super Bot, for your concern, but I refused Norton's offer for their "professional services" (charged) when I first complaint about this error 3090,1. In fact they offered to charge for a supposed "virus infection clean up" in all three contacts I made to Norton's customer support chat.
I just pointed out that maybe many others may not have the experience I have with computer software and bought this alleged "virus cleanning service". It is not a case of "good reputation" if they spontaneously refund everybody that accepted their offer. It's a mather of honesty!
In fact, the best source of information regarding this insidious error was this forum. Many thanks to all that contributed with suggestions and information, when Norton said nothing but nonsence about this problem.
Best regards,
huwyngr wrote:
On the other hand if you want a refund and to stop using NIS and are within 60 days of purchasing it you can also apply there for a complete refund or there is a webpage you can use to do this.
Managed to locate the refund page, it's over here:
I did not understand from your message that you were complaining about the $75 cleanup service. It is no secret what most of us think of that and what often seems from reports the speed with which it is offered. IMO they ought not to charge if having said that they needed to check for a virus none is found but I don't run that show.
I thought you were complaining about the loss of utility for a period of time and what I said applied to that.
All of us here would agree at the remarkable support this Forum gives, not just from other users but from the Symantec Staff who come here as well as doing their normal daily job. They help us and, I truly believe, they benefit from the direct contact with users.