SONAR deleting safe program

Norton Security | Norton Internet Security
1

Dear Sirs,

 

I am an application called Rightview Pro.  It's a sports analysis applicaton.  While running the application, Sonar not only blocked a viewer it was trying to display, but deleted the file.  This application not only is expensive, but only has so many installs.  How do I get the file back.  And how do I keep Sonar from deleting it again without shutting Sonar totally off.

 

Thanks,

 

Bill

2

Dear Sirs,

 

I am an application called Rightview Pro.  It's a sports analysis applicaton.  While running the application, Sonar not only blocked a viewer it was trying to display, but deleted the file.  This application not only is expensive, but only has so many installs.  How do I get the file back.  And how do I keep Sonar from deleting it again without shutting Sonar totally off.

 

Thanks,

 

Bill

3

Hello,

 

Here is the requested Information.

 

Thanks,

 

Bill

 

4

Hello,

 

Here is the information of the Norton activity against the fileviewer.

 

Thanks,

 

Bill

 

 

Full Path: Not Available
____________________________
____________________________
On computers as of:
10/5/2011 at 8:20:42 PM
Last Used:
10/5/2011 at 8:21:17 PM
Startup Item:
No
Launched:
Yes
____________________________
____________________________
Few Users
Fewer than 50 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
SONAR Protection monitors for suspicious program activity on your computer.
____________________________
Origin
Downloaded from  URL Not Available

Source File:
svnetforms.exe
____________________________
File Actions
File: c:\rvp products\netforms\svnetforms.exe
Removed
____________________________
File Thumbprint - SHA:
Not Available
____________________________
File Thumbprint - MD5:
Not Available
____________________________

5

Hello,

 

Ok, I figured out the solution.  I was able to restore the file through Norton, then I added the file to my exclude list in Sonar.  It works...sorry about the fire drill.

 

Thanks,

 

Bill

6

Bill, Thanks for coming back to the Forum and letting us know. I’m glad you found the solution! RichD