I have upgraded from NIS 2010 to 2011 and Sonar drops out sometimes,I then have to fix it manually and reboot, just clicking on "Fix IT" won't work. This is not a major problem and I can work round it but I thought I had better let Symantec know of the problem.
Deric
Hi Allen,
Thanks for your reply, yes I have run all the necessary updates and I run on a 32bit Win7 O/S. There is no other security software installed.
All I wanted to do is make Symantec aware of this problem, it only started happening over the weekend, I have known this happen though in the past when we have tested previous NIS versions at the Alfa stage.
I had to report a BSOD caused by NIS 2010 trying to run live update and not completing, the thread was titled "BSOD and NIS "
I think but I will check it out so that you can have a read.
I will give it another couple or three days to see what happens, leave it with me and I will get back to you on my findings, these things take a bit of time to sort out, it's a waiting game.
I may well have to uninstall and reinstall. I will use the NRT to get rid of it or reimage.
If you do a search (BSOD and NIS) you will see my thread on the subject.
Deric
I have upgraded from NIS 2010 to 2011 and Sonar drops out sometimes,I then have to fix it manually and reboot, just clicking on "Fix IT" won't work. This is not a major problem and I can work round it but I thought I had better let Symantec know of the problem.
Deric
Would you please do this command from a command window while SONAR still indicates as being functional?
sc query BHDrvx86
Please post the results.
Hi Carlos,
Please see attached results.
Deric
Sonar has dropped out again, see pic. I have left it as it is for now awaiting suggestions on the best action to take to resolve the problem. Sorry can't attach the pic, file too large.
Deric
Re booted the machine and I have the green light again , for how long I don't know.
Deric.
Hi Deric,
In attempting to attach the image to your post are you using Shift + Print Screen or Alt + Print Screen? I recommend the latter because this will take a snapshot of the active window only instead of the entire desktop. This should make the image small enough to allow uploading to your post. If still too large, you can use other software to resize the image and/or crop it to make it fit.
I'm of the feeling you should uninstall NIS 2011 and reinstall if Sonar is turning itself off out of the blue. I only had this problem once on one of my computers and a reinstall cleared up the issue.
If you did run the BETA version of 2011 on this computer and did not restore a pre-BETA image before instaling the official release I would recommend uninstalling NIS 2011, then running the removal tool twice with a reboot in between each one. Then reinstall the official version and Live Update it.
If you do this be sure to back up Identity Safe first so you can restore afterwards.
Best wishes.
Allen
Hi Allen,
I use the snipping tool to create the image and that is far too big to attach, all it is is a picture of the error message and a bit of the screen with the clock and N2011 icon showing red. The error numbers are 3039 and 65554.
The NIS 2010 version was a final downloaded release and the upgrade NIS 2011again was a downloaded final release. I have said before that I can live with the problem because I still have 110 days subscription left on the old 2010 key, Tim Lopez told me that I could use this key until it expired and then use the new key next year.
I don't suppose it has anything to do with the key code is it?
To save any messing about I can simply reimage and install NIS 2011 final release and the problem will go away, but, that action won't tell us anything as to what is causing sonar to drop out.
At the moment I am working on a multi boot machine which I am using to test N360 V5 on Win7(1) and I run NIS 2011 on Win7(2)
Deric.
Sonar has dropped out a couple of times since the last post but this time 24.31 mb of updates were available, these were downloaded and installed, machine rebooted and I have green for go again.
Deric.
Carlos,
When I started up Ollie 3 this morning -- Windows 7 Home Premium 32 bit with NIS 2011 18.1.0.37 that never upgraded to 18.5 -- NIS threw up this error screen:
I was not in a position at that time to follow the NBRT routine and I needed to check my online banking but did not want to if I was trojaned so I checked History which had no unresolved security problems and no problems at all under SONAR.
I ran a QuickScan which was OK so I closed the error window and rebooted then ran another QuickScan which was clean and checked my bank account.
I knew there had been a thread on this error number and found only this one so I'm adding this here.
Your message requesting a command line run produced the same result as the OP here:
SONAR running on Ollie 3 after "recovery (?) from SONAR failure error 3039165554 this morning.
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
E:\USERS\HUGH>sc query BHDrvx86
SERVICE_NAME: BHDrvx86
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
E:\USERS\HUGH>
E:\USERS\HUGH>
Any comments?
I'll run a more complete scan, perhaps with the NBRT or with the Power Eraser just released later tonight or tomorrow.
That was the same error message as mine, but since I have run LU and installed the updates NIS has been stable. It has been 5 days now and I found Sonar dropped out after a couple of days before I ran and installed the updates.
Deric
I had the same problems with sonar dropping out and the message about downloading a boot time check/fix. I think it has the same cause as the other threads with the latest version problems. I uninstalled V18.5 and went back to V18.1 and have not had any problems since.
Thanks guys -- major difference then in my case -- I never got 18.5 but have been on 18.1 since it came out and still am, despite manual live updates and reboots when it was still available. I close down every night so this morning has been one more restart from powered down and I'm still on 18.1.
I did a run of MBM and of SAS last night and no malware reported.
Although you have not carried out a full version update is it possible that V18.1 has updated itself in part or that one of the antivirus definition updates has caused this fault with both versions?
Just for interest the sonar problem came on V18.5 on Win 7 enterprise (64), I also have a partition running Win 7 home premium (64) which did not apparently have the problem. Home premium is now using V18.1 and enterprise is using an eset trial.
Anything is possible when it comes to computers .... except a troublefree life!
Same issue here. Same errors same windows as above.
WinXP Pro 32-bit/NIS 2011 18.1.0.37
Edit - I do not have this issue with Win7 Ultimate 64-bit/NIS 2011 18.5.x.xx
Sonar has dropped out again after 8 days since running LU so the problem still exists.
Deric
@DStain
Of course it's not fixed. It's a problem with the program internally. If there was a patch. LiveUpdate would download a fairly large file. Probably even have to restart your computer.
----------
Those two chat technicians were a complete waste of time. They both did the same thing. Except one ran Windows Update for some reason.
Both assured me they'd fix it. I knew that wasn't going to happen.
Why are none of the Symantec employees taking notice of this thread?
Edit - My SONAR drops out everyday.
Same Issues, started having weird hangs with Norton and Identity Safe and Norton wouldn't load the application and it was gone from the sys tray. Then after reinstalling Norton I began to get the error and it continues even after a fresh restore from a backup image from a week before. I am a malware removal expert and there is no malware on my PC, I would know. Windows 7 X64 Ultimate. This is a Norton Programming BUG, not malware. When is Norton going to fix this?
