SONAR Protection Not Functioning After Latest Windows Update

Norton Security | Norton Internet Security
1

After installing a Windows Update last night, Norton Internet Security seems unable to properly engage the “SONAR Protection”. It explains that the program is “unable to connect to part of the Norton/Symantec server”. SONAR Protection is turned off on the menu. I can turn it back on but it says there is still an issue. Attempting the auto-fix does nothing, results in a “Not Fixed” message at the end of the process and I’m stuck staring at that red X of doom even though all other NIS operations seem to be functioning normally. Version number is 7.19.0.12. Any help would be appreciated.

2

After installing a Windows Update last night, Norton Internet Security seems unable to properly engage the “SONAR Protection”. It explains that the program is “unable to connect to part of the Norton/Symantec server”. SONAR Protection is turned off on the menu. I can turn it back on but it says there is still an issue. Attempting the auto-fix does nothing, results in a “Not Fixed” message at the end of the process and I’m stuck staring at that red X of doom even though all other NIS operations seem to be functioning normally. Version number is 7.19.0.12. Any help would be appreciated.

3

Yes, first thing I tried. After the reboot, the error didn’t reappear immediately, but within 10 minutes it was alerting me of the issue once again.

4

Same thing is happening to me as well. Restarted the computer and SONAR still will not engage. I went to the settings menu, switched SONAR back on and as soon as i left the screen it reverted back to being off. Any help would be appreciated

5

Thanks for letting us know about this issue. Which version of Norton Internet Security are you running? I've also sent you a Private Message (the yellow envelope in the upper right corner of the forum) with some steps to gather and send logs. If you get a chance, we would appreciate the help with this issue. Thanks.

6

I almost forgot -- if you have screenshots of the error, please post them to the forum. A picture is worth a thousand words :smileywink:

7

I posted the version number in the original post, but again for reference, it is 17.9.0.12 (ah, I see I mistyped it in the original post; this here is the correct version number)

 

I will upload images of the errors when I have time later today, and look into sending you data via your instructions.

8

Hi WolfMarauder,

 

Thanks for clearing that up. Norton Internet Security 17.x was the 2010 version, and we've had many updates & bug fixes since then. If you have a valid subscription, you can update to the 2013 version (20.2 is the latest as of this post) by visiting the Norton Update Center. I recommend that you update ot the latest version and let me know if this issue still occurs.

9

Thanks Tony, I will do that. I had no idea you guys updated the software separately from the database updates; I had assumed I was getting version updates right along with it. I'll report back.