Sorry, An error has occurred on the server.

I have been trying to log into Norton Family Online.  I finally get to log in and when I click on settings to allow my daughter extra time on the computer that error message keeps coming up each time I click on settings........

 

I have been trying to get into the settings page since 2pm and its now going on 5.30pm.

 

When is the error going to be fixed or how can I solve this