My computer came to a screeching halt over a week ago. It would not let me reinstall my Norton 360. I had to install a second subscription, Internet Security 2012. It failed! I finally was able to reinstall Norton 360! It had me down load the Norton Uninstaller because of corrupt files. Still no support! I have sent please grams, nasty grams, and got no return. NO SUPPORT? I never received one since email, call, nothing.....from support. All I could get was the automated support, which I went in circles with for days to no avail. You cancelled my PAID Virus Assurance Subscription, which I purchased with a three year subscription of 360 for 3 computers and have a subscription for 3 computer for Norton Internet 2012. No notice, No support, No nothing. Now I still have problems.
What has it cost me? A 30 page term paper that was due Sunday! A one terabyte harddrive! A ton of files! and all my faith in your organization. I have been a faithful customer. I just don't get it! You deserted me when I needed you the most! Now, I have to limp this computer through to the end of the week and pray that my professor with let me submit a half written paper so that I don't fail. That really hurts when you are an honors student. WHAT HAPPENED TO NORTON'S SUPPORT? DO I HAVE SUPPORT OR DO I NEED TO PURCHASE ANOTHER PLAN FOR MY FAMILY ELSEWHERE? I DON'T KNOW WHAT ELSE TO DO! I AM GIVING YOU THE BENEFIT OF A DOUBT OR GIVE ME A REFUND PLEASE. THIS HAS BEEN A VERY NEGATIVE AND COSTLY EXPERIENCE FOR ME.