Sound no longer works on Norton Private Browser

Sorry…head scratch.
I’ve no notion how to reproduce Norton Private Browser “no sound”…my side…other than “Mute”.
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Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.