Norton has no way for a deaf person to communicate online. I have been a Norton customer for several years and today when I need help with (I think) a scam text message on my Norton covered cell phone, I get nothing. I called even though I am deaf. I canceled my services (auto renewal) with Norton. I did that knowing that Norton is the best antivirus & anti-Malware software. I deserve respect and understanding for my disability and Norton should have that service online!!!
I did receive emails that I can't reply to. I'm to call but I can't call.
I am now looking the #2 ranking services for my protection. I have to December 1, 2024 for this to be resolved for me.
Note: when you're in Chat dialog & want to connect with a human agent & see Type your message here... => type "Live Agent" until you see We are connecting you with a human agent...
I renewed my subscriptions because I was hurting myself!!! I did try "chat" and I could not get to a customer service person to talk about what I my question or concern.
Yes, I panic!!! I lost my hearing 4 years ago and I still panic every day. Not being able to communicate with someone (for me as a former Purchasing Manager) is hard!!! But that is my problem!
Norton does truly need something more than "chat". I know it not a "real person" on the other side so something that can be said that will automatically move the chat to a "special needs" more of assistance. Communication is not talking for millions of people like me, so please move, change or add something for us!!!!
