SRTSP64 Bluescreen (Bugcheck screen) - Windows 7 SP1 x64

Upon starting the computer I received a bluescreen/bugcheck screen with the following STOP codes:

Bug Check Code    : 0x00000050
Parameter 1       : fffff8a0`9ad110f8
Parameter 2       : 00000000`00000001
Parameter 3       : fffff880`0140d777
Parameter 4       : 00000000`00000005

Windows 7's reliability monitor refers to 'SRTSP64' driver as the crashing module. This is appears to be the Norton Autoprotect module.

This is the first bluescreen I experienced in about 10 years. I have run memory tests with both Memtest86 & Windows 7's default memory tester. Both programs came back with no errors.

This is why I think it was caused by NS 22.8

I also have memory dumps, but they are quite big (530 MB) so can't upload it directly here. If someone from Symantec needs them please contact me with a place to upload. But I don't know how to reproduce this bugcheck error.

Here's a screenshot of the error:

Képkivágás.PNG

Computer:

MB: Asus H97-Plus

CPU: Intel i5-4440 (haswell)

RAM: Kingston 8GB DDR3-1600 (in dual channel)

GPU: Nvidia GTX 950

Windows 7 SP1 + all updates from WinUpdate

NS with Backup v. 22.8.1.14