Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Windows 11 on Dell XPS desktop.
When I start Norton 360 to do system scan, I get error, “We encountered an error-restart your application” Click restart, I get another window asking if I can make changes. I click yes, get the same window again. Click yes and get back to the We encountered error message.
Are you logged into the computer with admin account credentials?
SA
There may be some confusion about my question. Since you are the only user on the computer, no one else uses it, is your login account an administrator? What is your Windows version if we may ask?
SA
I don’t know if my login account is as an administrator.. How do I find out?
I’m using Windows 11.
AC
Thank you for that information:
-Are you currently running Norton version 26.3.10886 (build 26.3.10886.978) ? If so. Give this setting a go, try repairing your installation.
SA
Thank you for your response. I can’t start Norton 360. I click on the icon and get the “We encountered an error” message. I click on the “restart application” and get a window about verifying I want to make changes. I click yest and get the same “we encountered an error” message.
AC
I have the same problem and that window dont open so i cant go in settings
I have the same problem and the solution is download from norton site file uninstall and reinstall
i do that and working
Current version Norton removal tool:
