I have been trying to enroll my 2nd daughter into benefits junior and continue to get message unable to complete " daughters name" enrollment please contact member services. status code 200.60010. I have had constant conversations with lifelock since January… so been dealing with this for now 3 months. No resolution and constantly forwarded back and forth from customer service to member service. HELP ME.
@Trina_Fermin Hello. I’ve flagged the link to this post for an Admin to pass along to the appropriate team in hopes of getting someone to tag into the thread and assist.
SA
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I have the same problem…cannot get my active Lifelock subscription enrollment completed with status code200.60010. I have been waiting for my escalated case number for a week with no follow up. I tried various times with chat/someone remoting in only to not be able to assist, with my case supposedly escalated twice with no Norton follow up. I unfroze my credit with the 3 bureaus required for this product and don’t like it unfrozen. Please Help!
Help please! TU
We’ll try to call attention. No promises. No timeline.
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AI Overview
The LifeLock enrollment status code “200.60010” generally indicates a successful enrollment, but can also point to an error, requiring you to check your account status on the Norton or LifeLock website. You should sign in to your Norton account to verify your subscription status or resolve any potential issues. If the problem persists, it’s best to contact Norton support directly for further assistance.
While “200” often indicates a success code, the additional numbers could point to a specific issue within the enrollment process.
AI responses may include mistakes.
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Generative AI may display inaccurate information.
The LifeLock enrollment status code “200.60010” indicates that enrollment is temporarily unavailable. This can be due to a temporary system outage, an invalid enrollment state, or intermittent errors during the enrollment process. To resolve this, you can try refreshing your browser, using a different browser, or contacting Member Services & Support if the issue persists.
- Understanding the Error Code
The “200.60010” status code signifies that LifeLock enrollment is currently unavailable. This issue can stem from several factors, including a temporary system outage on our end, your enrollment not being in a valid state, or other intermittent errors that occur during the enrollment process. It’s a general indicator that the system is unable to complete the enrollment request at that moment. - Initial Troubleshooting Steps
For immediate resolution, it is recommended to first try refreshing your current web browser. If the problem persists, attempt to enroll again using a different web browser. These steps can often resolve minor glitches or temporary communication issues between your device and our enrollment system. - When to Contact Support
If refreshing your browser or trying a different browser does not resolve the “200.60010” enrollment error, the next step is to contact Member Services & Support. Our support team can investigate further to determine the specific cause of the enrollment issue and provide personalized assistance to help you complete your LifeLock enrollment.
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LifeLock by Norton Help Center
https://support.norton.com/lifelock/en/us/home/current/help-center
scroll down page → Contact us
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Please review: How-To Contact Norton Support
Thank you very much! I am at my computer today until 2:30 pm CT, then at work without my laptop access if there is any way to get help today soon.
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Your case number is xxxxxxxx
| My case number is xxxxxxxx. TU for whatever help you can provide! |
|---|
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Specifically, during enrollment, it is unable to activate it is the problem. TU
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@SherriCook For your security, I have edited out your case number, others can use that information for purposes of identity theft.
SA
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Thank you