I’m rather at my wits end with Norton 360. Finally the Identity Safe problem is solved but I now have the following issues.
Norton 360 crashes several times a day – this means I’m needing to restart my PC each time or occasionally do an uninstall and reinstall.
About a month ago I asked Norton to do a purge of some stray backup sets that can’t be deleted from my desktop but are showing as taking up space in the online backup. Of course they have done absolutely nothing.
It seems that in the past 3 months Norton has gone from being a fantastic product with great support and very few issues to soemthing that is causing me a daily problem.
I’ve spent hours in the last few weeks with the online support people which is the most frustrating process. They have a set script, rarely listen to what you’re actually telling them and if you let them do a fremote session you have the ultimate frustration of sitting there watching them replicate every step you’ve told them you’ve already done.
In order to solve my backup problem I know I’m going to have to spend another couple of hours battling with online spport to get soemone to actually help me. In order to solve the conatsnat 360 crashing problem ditto.
My question for the forum is this – do we see any prosepct of Norton going back to normal or do I just ditch all my subs and find another company? I feel loyal because I’ve used them for over 10 years but equally soemthing has definitley deteriorated recently