Stolen Laptop Continued subscription

I had my laptop stolen which holds one of my three available licenses. So when my subscription is renewed automatically each year the license will continue for that stolen laptop. So how do I revoke that license so I can allocate it to my new machine? If there is no way to revoke the license, then I would assume the stolen laptop continue to receive regular updates when use. I will not be renewing my subscription and will have to let my license expire. Does anyone have any suggestions?

 

 

Hi Gray,

 

I advise you to contact our customer support team either through chat or through calling them over phone. The links are given below.

 

Chat : www.norton.com/chat

Phone support: http://www.symantec.com/business/support/contact_techsupp_static.jsp

based on your geographic location, please try the respective number.

 

They will definitely have some solution for this.

 

Regards,

Prasanna

 


graybo wrote:

I had my laptop stolen which holds one of my three available licenses. So when my subscription is renewed automatically each year the license will continue for that stolen laptop. So how do I revoke that license so I can allocate it to my new machine? If there is no way to revoke the license, then I would assume the stolen laptop continue to receive regular updates when use. I will not be renewing my subscription and will have to let my license expire. Does anyone have any suggestions?

 

 


Welcome,

Sorry to hear of your loss. In addition to contacting customer service here please report the serial number to your local police department. They will enter it into the national database of stolen property and you may get it back. Also notify the manufacturer. Most will block the serial number from being able to get updates of tech support.

Hope this helps