Stuck at 1% "Creating Recovery Point"

Each time I attempt to run another backup, be it incremental or full, (and an incremental is what I want, since I already have a full backup for this month, and an incremental set to run every Sunday at noon), the backup job will start, and will constantly hang on 1% on the "Creating Recovery Point" stage.  I've let it run for quite some time, with no change.  It seems to be stuck on the "Initializing - Reconcilling volume" stage specifically.  I have not defragged either my HDD or the target external HDD, and therefor the "solution" mentioned in this thread http://community.norton.com/t5/Other-Norton-Products/Ghost-15-hangs-at-1/m-p/261007#M25251 doesn't apply to me.  A similar thread also mentions a defrag solution, but once again, I'm not defragging either drive.  I'm running Ghost 13.0.1.36526 on Windows 7 32-bit Home Edition.

http://community.norton.com/t5/Other-Norton-Products/Ghost-15-hangs-at-1/m-p/261007#M25251

From the command prompt,, I would run CHKDSK /R on both the source and target drives.

I'm not familiar with command prompt commands.  A more in-depth explanation would be helpful.

 

Also, my weekly backup had to be cancelled once again after remaining on 1% for over a full hour.  I am not receiving the service I paid money for, and this is quite frustrating to me.

Start  > Type "CMD" in search box. When CME.exe is listed, right click it and run as administrator. Once command prompt opens, type "CHKDSK C: /R" without quotes and hit enter. It will ask if you want to schedule the scan at the next boot, say yes and reboot. Let it do it's  thing and see if there are any errors. Do the same for any other drive letters you have especially the target drive that contains your Ghost images.

 

C:\windows\system32>CHKDSK C: /R
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

 

Thanks, that's exactly what I needed.  I'm running it on the external hard drive currently, and I'll run the one on the main hard drive tonight before I go to bed, since I doubt I'll be able to use the drive while it's being scanned.  Hopefully the results will stay up!

 

I'll report back here when I have the results of each.

Here are the results for the external hard drive:

 

Free space verification is complete.
Windows has checked the file system and found no problems.

 976760032 KB total disk space.
 476213680 KB in 10 files.
        16 KB in 16 indexes.
         0 KB in bad sectors.
     96524 KB in use by the system.
     65536 KB occupied by the log file.
 500449812 KB available on disk.

      4096 bytes in each allocation unit.
 244190008 total allocation units on disk.
 125112453 allocation units available on disk.

I wasn't able to copy the results of the check disk process on the main HDD, but it said that the drive was clean.  Both drives have been checked.  Now what?

I wonder if a Cold Backup from the SRD would complete.

Not knowing what an SRD is, I can't say I'd know if it would or not!

SRD=Symantec Recovery Disc, It's the disc that you get when you buy Ghost. If you bought it as a download, you should have gotten a link to download an ISO file to burn to a CD-R and make it yourself.

 

I don't remember, as it was almost a full year ago.  Also, I don't currently have any disks to put it on, unless a flash drive would work.

 

Also, yeah, I got this as a download.

So how would you do a recovery, if you could get the Recovery Point to complete?

 

 

I'm not sure, honestly.  I know I need to make one, I just haven't yet.  Is there still a way to?

 

Also, I don't want to get side tracked from this issue.  I still haven't gotten any information about what's causing this or what to do about it.

You can download the SRD image HERE. You can burn it to a CD-R using ImgBurn or other. This is then a bootable disc that contains the Recovery Environment. You can also create a cold backup outside of Windows but you will need your license key. At least then you will have a backup.

Alright.  I'm downloading that now.  I'll put it on a DVD-R once it's finished.  What do I do after that?

The ISO file is a container for the contents of the disc. Don't just make a data disc containing the ISO file. If you use Windows 7, right click the file and choose to burn disc image. Windows Disc Image Burner should open. After the disc is made, boot your PC from it. Look around the menus and make a backup to a second HDD. You will need to enter your license key to do this. After you have completed this, open the v2i files that are created and verify them.

By a second HDD do you mean my external?  The one I've been using to store my backups in the first place?  Or are you suggesting I use a completely different HDD, because I don't have any others I can use, and I do not have the money to go out and buy one, especially another 1TB sized one.

 

I also have the disk made, so once I get some clarification, I'll go ahead and do that.

It can be internal or external. Doesn't matter. Just not the same one you are trying to backup.

Fair enough.  I'll try that now and edit this when I'm finished.

 

Edit: I accidentally used my Windows product key and not for NG.  How would I go about finding that key?  I think I remember finding it on the Norton site proper, but I can't recall.  Thanks in advance.

If you bought Ghost as a download, you should have an email that has the license key. If you bought the CD, it is on the envelope that the CD is in.