I have been trying for 4 hours to contact someone in customer service to cancel my subscription which automatically renewed a month early. The phone number has a busy signal and chat doesn’t work, every 2 minutes I have to re-generate a new verification code. It shouldn’t be this difficult to get a refund.
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Hello @user2831
Care to share your geo-location/country. Maybe, I can confirm support phone number.
Renewal payments are billed annually up to 35 days before renewal.
Chat okay for me sans sent verification code.
Maybe, try Social Support? No Bots
Just got off the phone with Norton Technical support. It was not a good call since that the majority of the call was spend repeating words, trying to spell out words, no command of English and background noise that completed interrupted the call on several occasions. For a topic and resolution that should have taken 30 minutes to resolve, because of the interruptions and the misunderstandings, it took over an hour to resolve. At the end of the time, I am still not sure that the results will be what I requested. A very poor call center experience and it demonstrated the lack of professionalism and respect that Norton has for its customers. I will be searching for another company that provided the service and respect and the feeling of trust that I had experienced from Norton.
Hello @user2831
Please post progress