Subscription date not correct

I just finished installing my NIS 2012 and can't get it to reflect the 34 days I had left on my NIS 2011.  Right now it's telling me I have 366 days left in my subscription - which would be true if this was the first time I had the product.   It should be showing 400 days -  the 366 + 34 .    I had this problem last year and was able to go online and hook up with a technician who eventually sorted it out - and it was free, I can't find this service this year.

 

I have followed ALL the hints and instructions in the FAQ's to do with this and so far nothing has worked.  Anyone have any ideas?