Hi guys,
I purchased NIS 2008 in August of last year. My expiration date is 8/09. I have it installed on 2 computers, this one being my primary.
The desktop (second computer) expired a couple days ago. It shoud have gone until 8/09.
How can I get the desktop up with the normal expiration date?
Thanks!
Rick
The first thing I would try, assuming that you have a 3 PC version of NIS, would be to contact Customer Support -- email is probably the less stressful way:
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; phone may have a long wait time.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
But did you know you can update your 2008 version to the current 2009 version free of charge for the remaining duration of your 2008 subscription?
New NIS 2009: Click on this link NIS 2009
If you opened a Norton Account for the 2008 it will take over the old KEY; in any case make sure you have the old KEY available since NIS 2009 insists that you open a Norton Account to keep the KEYs in -- you can opt out of getting email messages about products etc if you want to but you have to create the account.
Hope that helps.
Since NIS 2009 has a subscription verifier, the best thing the poster could do would be to download the trialware installer of NIS 2009 from here (NIS 2009 Trialware).
The installation will pick up his activation key and then synchronize online to pick up the actual account duration.
If it doesn't do this automatically, he can force it to do so, by opening the console and clicking on "my account".
Worse case, after all this, chat could complete the process for him if necessary.
Definitely contact customer support for assistance. I know if you buy a new norton product with subscription in a store and install it it will override your old subscription with a new one. Could you have tried to reinstall NIS 2008 at one point and not have set it up so norton knows you reinstalled it and are not trying to install it on a third or fourth computer? If that happened then maybe NIS set itself to only work the 15 days that NIS will work without a valid product key.
pexley wrote:
Definitely contact customer support for assistance. I know if you buy a new norton product with subscription in a store and install it it will override your old subscription with a new one. Could you have tried to reinstall NIS 2008 at one point and not have set it up so norton knows you reinstalled it and are not trying to install it on a third or fourth computer? If that happened then maybe NIS set itself to only work the 15 days that NIS will work without a valid product key.
Pexley, that's not quite how it works.
The long process of working through customer support is best suited for times when the normal process doesn't work.
What I've recommended is the strategy we have worked out here on these boards with Symantec support. It is the process most likely to solve the poster's problem in the easiest way and in the least amount of time.
In general, Pexley, the reason for coming to these boards is to avoid using customer support until there is no other option. This saves the time and cost of customer support for problems not otherwise manageable. It also teaches the visitors strategies for solving their own problems.
By the way, I haven't noticed you here before, although I can see you've already started posting. Welcome to the boards!
Sorry about that mijcar. Just thought I would give my opinion. I know for sure if you buy a new norton software with a new 1 year subscription in a store and install it whatever is left of your old subscription is erased from that computer because it has happened to me. As per what I said about reinstalling norton, a few months ago I had an experience where I had to reinstall NIS on one of my computers however I did not learn exactly how norton knows just when a customer is reinstalling norton and when they are installing NIS for the first time. Maybe it is something in the registry but again I do not know for sure so I am sorry if my idea of what happened to tony_s_fan is not possible or has caused any confusion.
And not to sound rude in any way as I am sure you know far more about this than I do, I just think that if something went wrong with my product key and the subscription I paid for I would definitely want to talk to someone at Norton who could easilly look into the status of the product key and hopefully fix it.
pexley wrote:
....
I just think that if something went wrong with my product key and the subscription I paid for I would definitely want to talk to someone at Norton who could easilly look into the status of the product key and hopefully fix it
It's a good question. One of the neat things about current versions of Norton is that they actually self-synchronize their accounts on demand. If you can't get this to happen, then you'd be right, it's time to call the old customer service line.
Hi Rick,
I would suggest to correct the subscription issue by synchornizing your Norton 2008 program with subscription server first, read the instructions from this Symantec Support Article. Before synchronizing, make sure that the system date is set correctly on your computer.
You can always upgrade your Norton 2008 program to 2009 version at anytime as you wish, you just require the product key of your Norton 2008 program and that you can get it from your Norton Account.
Yogesh
My suggestion for upgrading was based partly on the idea that NIS 2009 would perform the synchronization as part of the installation, since it checks online as part of the process.
Of course that might be too simple.