Hello there Norton Community!
The Norton website tells me my new subscription expires 8/27/2017. I clicked on the "Download" option and it sends me to a screen that says "Subscription Expired" with a big exclamation point. This really bothers me as I need my Norton 360 to work on my new installation of Windows.
From the main Norton screen, try clicking on Help - Subscription Status. This will connect to the subscription servers and sync your product.
Hi, Matt. Did you try to download from the Manage Norton site from your Norton Account ? https://manage.norton.com/
Are you on Windows 10 ? If so, you need to fully shut down for Norton to correctly operate.
http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a.html
Also if enabled, Fast Start Up should be disabled as it can cause issues, too.
http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html
If this doesn't solve your issue, contact Support here. http://norton.com/chat