Subscription Issues

Norton Security | Norton Internet Security
1

Hi,

I have been a Norton subscriber for many years but have only joined the forum today,

My issue is that the Norton on my Mac states that it is out of date and I am no longer protected yet the same Norton was loaded on my PC on the same day and that states that it has 175 days cover remaining.

I have tried on line chat to Norton support but nobody responds just keeps saying they are busy.

Has anybody else suffered from this issue?

2

I had a NIS 2001 subscription valid until 3rd Oct 11.  However I decided to upgrade to 360 because I wanted the backup features, amongst other things.  It installed and seems to be working, however when I check the subscription status it says 360 is valid until 24th Feb 2012, 365 days from install - which is OK, but the remaining subscription for NIS seems to have been lost, and it's approximately 7 months worth.  What happens with this?

 

TIA

3

Thanks very much for the quick response.  Have dropped them an email. :)

 

Many thanks.

4

You're welcome; however, if you use the chat feature, your issue should be solved very quicky (within a few minutes); e-mail correspondence often entails waiting times between a few hours and a few days.

5
elaine181000 wrote:

Thanks very much for the quick response.  Have dropped them an email. :)

 

Many thanks.

I support what Yaso says about using the online chat -- when you do that there's a live person talking with you via the keyboard and it's more difficult for them to say No!  They are not required to add the days in from a different product but we have had a few reports of them doing this reciently so I'd try again using the OnLine CHAT ...

 

Good luck -- please let us know what happens .......

6

I subscribed and paid for two years and they keep saying my subscription expired . What can I do?

7
cindybis54 wrote:

I subscribed and paid for two years and they keep saying my subscription expired . What can I do?

As recommended .....

 

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; email & phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

8

Hi there

 

Got an email back today and they've added the days on so I now have 604 days subscription.  Thanks for your help once again :)

9

Hi elaine181000,

 

Glad to hear that Customer Support responded so quickly via e-mail and added back the missing days :-)

 

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the grey "Accept as Solution" button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-)

10

Delighted that it worked for you too ... must be that smile <g>

11

No problem. Just glad things are working properly again.

 

12

I eventually managed to get the on line chat to tech support then gave him control of my Mac within a few minutes he had fixed the problem but I didn't actually see what he did nor did he tell me in detail just said it's ok now.

To be honest I was so relieved that it was fixed I didn't think to ask him what the problem was.

regards

ash33a1

13

To help others that might see this, did you happen to notice what Support did?

14

HI Peter,

Thanks for the tip I managed to get Norton tech support to resolve it successfully for me

regards

ash33a1

15

Not sure if you can find the same links in the Mac version. From the main Norton screen, click on Help - Subscription Status. If you can find that link, it will sync your computer with the Norton Subscription servers.

Also something we check on Windows PCs, check that your system date and time are correct.