Norton™ Internet Security Subscription Renewal (1 Year Subscription) Norton Virus Removal Assurance
I had to do a system restore (install Windows from scratch) due to some problems with my laptop. The original Windows installation on my laptop came with a 30 day free subscription to Norton Internet Security, and that is what I got back after the re-installation. I wanted to reactivate my 1 year subscription. When I logged on to my Norton account online, I was asked to confirm that my previous order was indeed mine, and enter my Product Serial Number. I had done an online installation when I bought my subscription, and the webpage tells me that the serial number should be in a confirmation email I had received. Despite long searches in my inbox, I could not find the said serial number. Can you help me reinstate my subscription?
Please open your internet browser of choice, go to :https://account.norton.com/amsweb/default.do? and log in with the email address you used to register your Norton Product and the passwrod that you used for your Norton Account.
Once logged in you should be able to see your product listed. On the left in front of the product name you will see an arrow. Clicking on it will produce a dropdown that will show your Serial number, as well as your product key.
It has been awhile since I used a trial version, but there maybe an "activate" link that will permit you to enter your product key and pick up the exsisting license.
Hiope this gives you enough to get it sorted out .
Hi Yank, thank you for the quick reply. In fact, I was asked for the serial number as soon as I had logged in at the page you linked to. I do not see the arrow you mention, here is what I get as soon as I log in:
Action Required: Save Your Online Order
The order below was placed using your Norton Account email address. However, the account could not be validated at the time of purchase.
To save this order in your Norton Account, please confirm if you recognize it by selecting one of the options below.
For additional information, click the Help icon in the upper-right corner of this page.
Order summary
Date of Order Aug 24, 2011
[Skipped my name and payment method -- FranklyA]
Products & Services Norton™ Internet Security Subscription Renewal (1 Year Subscription) Norton Virus Removal Assurance
Select one of the options below and click Continue. . .
I recognize this order.
For your protection, please type the serial number of the following product: Norton™ Internet Security Subscription Renewal (1 Year Subscription) Norton Virus Removal Assurance
I do not recognize this order.
Apparently I can't go beyond this page unless I enter the serial number.
Please contact our support from here . And ask them for the serial number, provide them your number Order Number for the verification. Once you enter the serial number the order will get integrated with your Account. It happens if you had provided a wrong password while placing the order.