I received an email that I had automatically renewed my subscription, again. This also occurred in September. After two hours on the phone I thought I fixed the issue. Tonight I got another email that I had renewed again. I spent two hours on the phone last time. I spent an hour and a half on the phone this time and had to hang up. I waited thirty minutes for chat, a total of two hours, again. Again, Symantec’s mistake and again, two wasted hours. On MyAccount there was no option to cancel automatic renewal, just Products—Order History----Profile. I wanted to cancel my subscription and get a pro-rated refund but was refused. Has this happened to anyone else, twice? Is there a way to cancel and get a pro-rated refund?