I have used Norton for many years now. I'm using NIS on Windows 7. My product has been alerting me for the last few weeks that my product subscription was expiring shortly.
Today i clicked the renew tab having been alerted to '3 days left' to log my product key from an Amazon bought disc.
I was bemused to find i had only 366 days left to renewal. Surely it should have added the 365 day onto my current expiration date in my account. I've a funny feeling this happened last year as well.
It looks like you have to wait until your virtually expired before renewing so as not to lose out. Surely you should be warned?
If i'd renewd as soon as i got my first reminder i'd have lost nearly a month.
Can someonew clarify this. Surely this needs addressing.
On the plus side I have had an account many years now and the product is excellent.
I have used Norton for many years now. I'm using NIS on Windows 7. My product has been alerting me for the last few weeks that my product subscription was expiring shortly.
Today i clicked the renew tab having been alerted to '3 days left' to log my product key from an Amazon bought disc.
I was bemused to find i had only 366 days left to renewal. Surely it should have added the 365 day onto my current expiration date in my account. I've a funny feeling this happened last year as well.
It looks like you have to wait until your virtually expired before renewing so as not to lose out. Surely you should be warned?
If i'd renewd as soon as i got my first reminder i'd have lost nearly a month.
Can someonew clarify this. Surely this needs addressing.
On the plus side I have had an account many years now and the product is excellent.
If you renew your current license through norton, the remaining days are added to those left. If you enter a new key it is considered a new (different than current) license and you get the standard one year on the new license!
Hi Stan - Thank you for your post. I've personally looked into this and the reason we haven't yet fixed this is that the solution is complicated by the sheer number of products, partners and channels that we currently serve. It seems simple but it will require a lot of work. While we do provide the warning message, this is not something I'm totally satisfied with from a usability perspective, and we'll continue to look at this issue to make sure we're making it as easy as possible for folks to renew. If you ever believe you have lost days as a result of an issue like this, I encourage you to contact support. This is something that they should be able to quickly help you resolve.
Edit: And thank you Intersec and Yank for weighing in here. You are both correct.