Subscription renewal refund

Hello

I have tried so hard to find the way to get a refund for the following product:

Norton™ 360 Standard Subscription Renewal (1 Year Subscription)

This is incredibly unfair to take people's money and then make it impossible to find out how to process a refund. 

This is my notice which is within 60 days of you charging me for a product I want a refund for, and I am complying with below terms:

'You may cancel your subscription contract and request a refund, under the below terms. Upon cancellation, you must uninstall and delete all copies of the software from your device(s).
Annual subscriptions
 (one-year term or more):

  • Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.

  • Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

  • The purchase of a Norton Ultimate Help Desk 1-device or a Privacy Monitor Assistant annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase, or in the case of an annual renewal, within 60-days of being charged, provided that in either case services have not yet been redeemed.'

I would like to see a refund please, and confirmation that this will be processed asap. 

Thanks

Nic Oliver