Subscription Renewals, Do not renew early . . .

I have used Norton for years.  My current subscription is valid until April, 2016.   I just renewed my subscription by using the key from my recently purchased Norton Security Deluxe product.   My subscription now only shows 365 days, my previous balance of 70+ days was not added to the new subscription.  Apparently, this only works with online renewals, so do not use a new subscription until the old one expires.  sad