Trouble is when you go to the email section it keeps asking for a product code which NMS does not seem to have on Android tablets.
I would love to get the key and build as per the post!
How did they solve the others users problem earlier in the post re the private message?
montensw,
I do not know what was in Erik's private email and as I said, I believe he is away.
I believe that the link Jon posted should get you a solution. When I follow the links in Jon's post I get options of an email link and a phone link. If you are having problems with the email link why not try the phone link?
Good luck.
Hi again montiensw,
Sorry I got your name wrong in the last post!
I have just tried the links again and note a CHAT option. I think you will find that that does not ask for a serial number or anything other than a brief description of the problem. So hopefully that will work without you having to make a phone call.
Good luck.
Montiie,
Where you able to get in touch with support? As Mike mentioned Chat is usually the better option as opposed to email. You mentioned the form asking for a serial number, could you send me the link to this form as that should not be something we should be requiring from customers.
pastordl,
Were you able to get in touch with support?
I have a Toshiba AT100 wi-fi only running Android 3.0.1. Have purchased NMs full version, downloaded it had it revert to Lite version. Is there a solution to get full download? Thanks
mvh7,
You can get a replacement apk by contacting support. Please see the following post:
http://community.norton.com/t5/Norton-Mobile-Security/Issue-being-investigated/td-p/511626
Erik
I did a chat to support and they took all my details etc.
No resolution to date - they said they would get back to me.
Support do not seem to be aware of how to send me a new apk as mentioned in one of your posts.
Below is the link to support email that ask for the activation/product no
https://us.norton.com/support/contact/email/email_form.jsp?pvid=nmsa-2&layout=
Can you help to get me upgraded?
Cheers
montiensw,
Please send me a private message with your case number and I will follow up.
As the contact center needs to properly handle this I'm going to ask tthem to follow up.
I Have de same problem, with a xoom wifi, my order is #<removed>, is in spanish. I hope you can help me. Tnks
[Edit: Removed order number to conform with the Participation Guidelines and Terms of Service]
Hi mllorente,
Sorry to hear about your problems.
In the sticky post at the top of this forum ("Issue being investigated -Updated August 23") Erik a Symantec Technical Product manager has posted the following about the problem:
Quote:
There appears to be an issue for some customers when attempting to purchase Norton Mobile Security Lite. If you have downloaded NMS Lite, purchased the full version, and at some point after the purchase the product reverts to NMS Lite. We need the following information collected:
The device make and model
Whether the device is Wifi only, connected to the internet through an ethernet dock, and/or 3G/4G
Version of Android
Whether or not device has an SD card or not
If everyone could either reply to this post or create a separate post with this information it will help in better determine the cause of this issue. You can also contact support to obtain a key and a build. You can access support from the following:
For English the support link is
For other languages, please use the same link. From there, click on the globe in the upper right hand corner and select your preferred language.
Unquote:
So you might like to follow that up.
Good luck.
I upgraded my HTC Flyer (running android 2.3.3) from Lite to the full version on 21 August. All was fine until I installed updates on 26 August, when I received a notification that NMS had converted to Lite because my subscription had expired. So I upgraded aagain, but despite doing this it is still on Lite. So I've now paid twice!!
colliecottage,
As Mike mentioned, if you contact support you'll be provided an alternate download and key. We will also refund the extra charge once you contact support.
Thanks Erik - I 've tried completing the online form on Support, but I don’t have a serial number or product key. As these are mandatory fields I cannot submit the form.
colliecottage,
Try going for the CHAT option they should then be able to sort you out. Unfortunately the form is not currently set up to support this NMS problem, probably because it is so new.
Good luck.
Did you try this link? The key and serial number should not be required fields. Just scroll down to emai or chat here. Choose a generic subject if you choose email.
Erik
You are a legend and hero!!!!! 
Help must appreciated.
Is a Motorola Xoom MZ604, WiFi only, without sd card, OS Android 3.1, now is check the box unkowded sources to alow the instalation.
Tanks.
milorente,
Just to confirm that you're up and running now?