Hi Symantec,
We are glad to see Symantec Norton products have been stayed with us for many years. As a loyal Norton user, I have concluded some possible things which could deserve further improvement in Norton China. Hopefully the following problems could be taken into consideration ASAP.
1, The overall localization of Norton products in China could be improved. Norton is a series of great products. However, it is strongly recommeded Symantec pay more attention to the Chinese market such as the enhancement of advertisement, making stars do fad. Besides, the back-up facilities in China could be extended. For example, to create the official forum in China like this which allows Chinese users to report problems, bugs and so on in an easier way. Also, it is suggested Symantec create the Chinese version of virus reporting and false positive reporting web page. Finally, It is often heard by some users that the process of dealing with threats in China takes too long period. We hope that Symantec could establish a threats database espectially for China in order to increase the speed of processing the Chinese local threats and improve the efficiency.
2, There are many false positives produced by SONAR 2. Hopefully it could be improved with some "keygen" programs.
3, The loading of histroy records takes too much time. Hope to add the "automatical removing unnecessary history records" function. And also, could you please let us to custom the period of the history records and the maximum disk space it would occupy like SEP?
4, The duration of loading windows system could be optimized.
5, Sometimes the size of update files is too large, even that could not always be the veriosn update files. And also could you please explain each patch after liveupdate sessions in more details?
6, There are duplicate icons in the system tray under windows 7 sometimes.
7, The layout of Norton toolbar is not perfect enough. It forces itself to occupy a whole line in the web browser and unable to change the position. It affects the experience of Internet surfing. Is it possible for you to make it in the system tray or any other place?
8, Hope to add the ad-blocking function.
9, Unable to restore some false positives in the quarantine area.
10, Hope to add the time-control of Internet surfing in the Parent-contol.
11, Hope to introduce the ARP firewall.
12, Hope to support the education LAN in China since there are lots of student users in China.
13, Hope to release the Active protection edition without threats scanning function (such as Norton Antibot).
14, Add "Automatically shut down the PC after the scaning" in NIS/NAV.
15, Hope to provide the "completely exit" function instead of merely turning of each function off. Sometimes it is needed by some users.
16, Re-introduce Norton Personal Firewall.
17, Web page protection could be enhanced in China. For some infected pages, it keeps reporting the threats even though they have been cleaned already.
18, Hope to allow us to custom the features during installation (eg. Email clients protection are not needed by some users).
19, Some UI translation work could be improved. There exists some incorrect expressions on it.
20, The compatibility with Firefox could be improved. After a version update, the compatibility problem with FF always happens.
21, Hope Norton Toolbar could work with Chrome and also some Chinese local web browser such as sogou and maxthon.
22, To provide the open/close option for the idle time scans and make sure it really WORKS.
23, Hope to provide screensaver scans.
24, The full installer package of a new build version releases very late and hopefully this could be imporved asap.
25, There exists a compatibility issue between Norton products and splayer.
26, There is a false positive issue of Ugee Tablet driver.
27, In windows 7, no matter it is 32-bit version or 64-bit version, after the installation of Norton product and since the time passed, Firefox used too much RAM (maximum 600MB). After I re-installed win 7 without any FF plug-ins, turned off both Norton FF plug-ins, the siuation still existed.
28, The uses of CPU and RAM could be optimized further, especially when a scan is running.
29, Hope the instant messge protection could support QQ in China.
30, Hope the files in thequarantine area could be delete manually since the folder is becoming chubby.
31, The intelligent monitoring is not stable while sometimes it does not work.
Hope Symantec could take our suggestion into serious consideration asap. Thank you.
Regards,
Jia