Support Menu open Open Office with a text document

Norton Security | Norton Internet Security
1

I have Norton Security Suite via Comcast. Any attempt to access Support via the Support Menu generates a text document that automatically opens in Open Office (I don't have Microsoft Word). Basically, there is no support through the program. The only support I can find is by coming online and searching the community forums.

2

I have Libre Office rather than MS Office, but the same thing happens.

3

Hi mb,

 

Please tell us where or how you are trying to access Support?  Are you talking about the Support option on the main page of Norton Security Suite?  I can click on Support and select any option listed on the dropdown and never end up in Open Office/Microsoft Word.

 

Perhaps I am missing something or not following what you are saying or where you are talking about.  Can you clarify so we can try to assist you?

4

I happens because you have your text editor set as the default file association for .html and .htm files.

Unless you have a very good reason to use word/open office for these file types you should remove those associations.

 

If you do happen to be editing or making webpages, I think you will find that notepad is better beause it does not add all the "junk" that Office uses.

 

Dave

 

5

DavidH,

Thanks for your reply. It simply never occurred to me that .html files would have gotten associated with Open Office. I have no idea how that happened, but your solution worked. Thanks again.

6

I have Libre Office rather than MS Office, but the same thing happens.

7

Hi mb,

 

Please tell us where or how you are trying to access Support?  Are you talking about the Support option on the main page of Norton Security Suite?  I can click on Support and select any option listed on the dropdown and never end up in Open Office/Microsoft Word.

 

Perhaps I am missing something or not following what you are saying or where you are talking about.  Can you clarify so we can try to assist you?

8

I happens because you have your text editor set as the default file association for .html and .htm files.

Unless you have a very good reason to use word/open office for these file types you should remove those associations.

 

If you do happen to be editing or making webpages, I think you will find that notepad is better beause it does not add all the "junk" that Office uses.

 

Dave

 

9

DavidH,

Thanks for your reply. It simply never occurred to me that .html files would have gotten associated with Open Office. I have no idea how that happened, but your solution worked. Thanks again.