I have a new {refurb.} laptop and it just got infected I can not access the internet(I'm on someone else's right now) and I can not get any thing to run/download on it or actually function at all every time I try to run anything including the computer software/ settings it stops it and says its infected, I have burned the Norton 360 & power eraser but when I go to run it the infection blocks it from running by saying the programs are infected. I am getting tons of pop ups and a fraud antivirus program popping up. I do have a antivirus program(not Norton), but it did nothing to stop/remove it. It is horribly infected, please help me if you can!!! I would sooo appreciate it!!!!