Just curious, have other users here ever been told they would get a callback from level 2 or 3 and then didnt get a call back? This has happened to me several times now. It is more often than not. Probably about 80% of the time , they do not call back. I am not sure why they dont call back. i called in about this and they told me they alerted the team and they will call back but they dont. It is weird. Why schedule this at all? Dumb. It wastes my time. Has anyone else dealth with this. Let me know. ALso, do you get different explanations from different support staff on the same issue and it is a completely different explanation? I do. They tell me things that arent even true. It is pretty bad. It almost seems like they make things up at times. I think they do to just get the call ended. This product needs work. Thanks.
I just spoke on chat and they are lying to me saying they tried to contact me. haha nope That is a blatant lie. They lie to my face. No one from norton has called my phone today. Nobody. i have my cell phone on me all day. No one called me. I wonder why they lie and tell me they called. We can prove there was no call these days. I hate being lied to. That is really lame. Get your act together Norton.